Toronto, ON, CA Mississauga, ON, CA Calgary, AB, CA Halifax, Nova Scotia, CA Montreal, Quebec, CA Vancouver, British Columbia, CA
Req ID: 27480
Jobs by Category: Health
Job Function: Project/Program Management
Status: Full Time
TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
Reporting to the Operations Manager, the Evening Clinical Operations Coordinator helps us organize excellent and timely care delivery across the country. The Evening Clinical Operations Coordinator’s primary responsibility is maintaining our clinical schedule and ensuring 24x7 service availability across the country. Hours are Monday through to Friday 1-9 pm EST (10 am to 6 pm PST) for evening clinic coverage.
The primary responsibility of the Operations Coordinator is high focus on clinician scheduling
Providing support to the daily operations– our operations are increasingly complex – 24x7 availability, 13 jurisdictions, 6 time zones, nearing 500 providers
Ensure service availability by maintaining and booking clinicians based on-demand, capacity utilization, and scheduling templates. This requires long-term planning but also day-to-day flexibility as needs and availability change based on consultation volumes
Completed Bachelor degree
Healthcare interest or experience a plus
Excellent interpersonal skills - friendly, approachable, customer-service orientation
Ability to establish and maintain strong relationships; both internally and externally
Ability to juggle multiple priorities with a positive and solution-oriented mindset
Ability to roll with the punches; working at a high growth company means you will be managing change, jumping into new challenges, and adapting to curve balls
Proficiency in Excel or Google sheets
Strong organizational, detail-orientation, multitasking, and problem-solving skills
Takes ownership to complete a project or tasks from start to finish
Bilingual in English and French a strong asset
High comfort level with IT systems mandatory (Windows and Mac OS)