Customer Service Administrator
Empire Communities
Thorold, ON
ROLE OBJECTIVE:
Responsible for coordinating on site service/warranty administration and database management of Tarion obligations with purchasers, construction and trade partners from pre-delivery through to year-end warranty periods.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
  • Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
  • Receives, documents and communicates new home purchasers inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
  • Enters and completes work orders in Rems/Newstar programs
  • Tracks and follow up on work order completion and provide timely, accurate responses to inquiries
  • Schedules and plans Service Technician schedules and trades to address deficiencies from the 30 day, Pre-PDI, PDI and year-end requests
  • Works in conjunction with the New Home Orientation Representative on warranty/service items
  • Assists with compiling new home packages, key packages
  • Attend Customer Care or Tarion seminars and attends home purchaser functions as required
  • Complies with legal, legislative and corporate safety requirements
  • Assist other associates when required in the interest of purchasers
PREFERRED SPECIFICATIONS:
  • Strong interpersonal skills
  • Strong customer service experience
  • Excellent organizational and planning skills to meet timelines
  • Effectively able to communicate information with professionalism
  • Excellent verbal and written communication
  • Microsoft Office applications Excel, Word, Outlook Express
  • Previous REMS/Newstar experience preferred
  • Must be knowledgeable in Tarion Construction Performance Guidelines
KNOWLEDGE/SKILLS/COMPETENCIES:
Education

Experience

  • Must have 2-3 years previous customer care experience in new home construction