JOB ROLE-Business Analyst (Pega)
LOCATION-TORONTO -HYBRID
LONG TERM CONTRACT
Role Descriptions:
- Requirement Gathering Analysis Conduct workshops with business users to elicit| analyze| and document requirements
- Define user stories| use cases| and acceptance criteria
- Perform gap analysis and identify improvement opportunities
2. Business Process Workflow Design Model current (AS-IS) and future (TO-BE) processes aligned with Pega case management
- Define case types| stages| personas| and data models
- Align business processes with Pega OOTB capabilities (SLA| routing| rules)
3. Documentation Traceability Maintain BRD| FRD| user stories| and process documentation
- Develop requirements traceability matrix (RTM)Document application flows| integrations| and functional specifications
4. Agile Delivery Support Collaborate with architects and developers during Sprint lifecycle
- Support backlog grooming| sprint planning| and story refinement
- Ensure requirements clarity for development teams5. Testing Validation
- Participate in test scenario creation and UAT coordination
- Validate solution against business requirements
- Support defect triage and resolution 6. Stakeholder Communication
- Act as a bridge between business and IT teams
Facilitate workshops| demos| and stakeholder reviews
- Ensure delivered solutions meet business expectations and outcomes
Pay: $55.00-$110,439.57 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
