Accounts Receivable Agent
Location: On-site
Schedule: Monday to Friday
Employment Type: Contract (Potential for Extension)
Job Overview
We are currently seeking a detail-oriented and customer-focused Accounts Receivable Agent to join a large and dynamic collections team. This is an excellent opportunity for individuals with experience in accounts receivable and collections who enjoy building customer relationships while supporting the financial operations of a well-established organization.
In this role, you will be responsible for managing customer accounts, collecting outstanding payments, resolving billing disputes, and working closely with internal teams to ensure timely payment and excellent customer service.
Key Responsibilities
- Manage an assigned portfolio of customer accounts and perform daily collection activities.
- Contact customers by phone and email to follow up on outstanding invoices and overdue balances.
- Investigate and resolve billing discrepancies, payment issues, and customer inquiries.
- Collaborate with Sales and internal departments to resolve disputes and ensure timely payment.
- Monitor customer accounts and identify potential credit risks or collection concerns.
- Maintain accurate records of collection activities, customer communications, and payment updates.
- Support continuous improvement initiatives to enhance collection processes and customer satisfaction.
- Deliver professional and courteous customer service while maintaining positive customer relationships.
Qualifications
- High school diploma or equivalent required; post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.
- Minimum 3 years of experience in Accounts Receivable, Collections, or a similar finance-related role.
- Strong understanding of accounts receivable processes and basic accounting principles.
- Excellent communication, negotiation, and customer service skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Detail-oriented with excellent problem-solving abilities.
Preferred Qualifications
- Previous experience managing an accounts receivable portfolio.
- Commercial collections experience.
- Experience working with ERP systems such as SAP or Oracle.
- Proficiency in Microsoft Excel, Google Workspace, and Microsoft Office applications.
- Ability to work independently in a fast-paced environment while collaborating effectively with internal teams.
- Bilingual in English and French is considered an asset, but not required.
If you have a strong background in accounts receivable, enjoy resolving customer issues, and are looking for an opportunity to join a collaborative finance team, we'd love to hear from you.
Pay: $19.00-$66,614.84 per hour
Work Location: In person
