Live Chat Agent / Document Reviewer
Go to Loans
Toronto, ON

Go To Loans is a fintech (financial/technology) lender focused on helping consumers access the equity from their vehicle. With a highly experienced management team, Go To Loans is the leading provider in Canada for automotive repair loans.

Job description:

This position is Work from home. Using a computer provided by the company, you will answer incoming Live Chats (Zendesk), phone calls(Grasshopper), and emails(Gmail) from our customers and vendors. Knowledge of these systems is not required, training provided.

The incoming Chats and Calls to customer service are for things such as: status updates on loans, troubleshooting issues uploading photos, and general questions about our program.

We do not have automated responses built yet. You must be a quick learner on a new system, quick to answer multiple chats, and qualified enough to troubleshoot issues as quickly as possible.

You will also be auditing photos uploaded to our proprietary online system and reviewing personal documents from our customers.

We are a quickly growing start up so we need people who can easily adapt to change and have a flexible schedule to accommodate us as we learn our peak hours and adjust accordingly to meet demand.

Qualifications:

Highly proficient using a computer, Smart devices, Microsoft Windows, web browsers, and emails

Exceptional customer service skills both oral and on keyboard

Excellent command of the English language both oral and on keyboard

At least 35 wpm minimum in a typing test

Must be bond-able with no criminal record (back ground check required)

Must work well independently from home with limited supervision

Training and computer will be provided.

Experience on Live Chats or with auditing documentation for accuracy would be a great asset, or some work history that could show an application of those skills.

Both full-time and part-time shifts are available.

Successful candidates must be flexible in accommodating shifts that fall within our operating hours of Monday to Friday, 9:00 am - 8:00 pm, Saturday 10:00 am to 5:00 pm

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Job Types: Full-time, Permanent

Salary: $16.00 to $18.00 /hour

Location:

  • Toronto, ON (Preferred)