New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY
Responsible for completing the warranty and service package for all bus, coach and charger bids. This includes the analysis of warranty spend to provide proposed warranty costing/accrual for bids and coordination of all Service-related bid requirements including the interpretation of the required warranty data and documentation from both suppliers and customers.
WHAT YOU WILL DO:
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Review the warranty portion of bus, coach and charger tenders indicating approved equals, deviations and clarifications (primary on ZEB and Charger bids).
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Prepare pricing proposal per bid and establish a self-insured price list for warranty by bus and coach model, key components, and other commercial requirements from customers.
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Prepare and maintain bid proposal documentation per bid as required (Service Profile, Warranty and Tech Support, Field Support etc).
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Participate in pre–pricing, strategy meetings and warranty negotiations within NFI Group and with customers as required.
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Works to continuously improve the relationship and communication between Service and Sales on new-bid activity to improve speed and quality of response.
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Update the Service Support Tracker.
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Work directly with Supply Chain to negotiate warranty terms and conditions with suppliers and obtain quotes.
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Update Master Battery Tracker with warranty information by SR.
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Create a Warranty Checklist and Summary sheet for each Bid as required.
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Support Customer Care with warranty term and condition issues/inquiries.
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Maintain database for all supplier and New Flyer warranty information and special contractual exceptions, including narratives for bids.
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Participate with Finance in monthly control and monitoring of warranty provision by contract/model.
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Liaise with Warranty Recovery and Technical Services staff to ensure current issues are addressed on future bus tenders.
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Assist Warranty Claims and Warranty Parts Administrators as required.
WHAT YOU NEED TO BE SUCCESSFUL:
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Proficient with MS Office (Excel, Word, Outlook)
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Lead and/or Supervision qualities & experience
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Negotiating skills
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2-5 years’ experience in customer service
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Innovative problem-solver who can generate workable solutions and resolve complaints
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Proficient with Oracle
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Product knowledge an asset.
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Strong time management skills and ability to manage multiple priorities in a fast-paced environment
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Motivated self-starter with high level of initiative
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Excellent customer service skills
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Excellent analytical skills
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Above average interpersonal skills and a professional attitude to highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes
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Team player that can contribute to creating a positive team atmosphere
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Experience or knowledge of motor vehicle components
WHY JOIN OUR TEAM:
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Competitive Wages.
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Extended Health Benefits
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Paid Holidays
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Pension Plan
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A continuous learning environment.
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Ability to advance your career with a growing company.
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Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexanderdennis.com, www.carfaircomposites.com and www.nfi.parts.
