- Location : Clayton Park, NS
- Job Type : Fulltime, Permanent
Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
As a member of the store”s Management team, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager/Associate Dealer, this role ensures customer satisfaction and retail execution that meets the performance expectations.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Annual Bonus (conditions apply)
- Ongoing training and learning
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!!
Responsibilities:
Position Overview:
The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability. This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers.
Responsibilities & Tasks:
Customer Service
- Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
- Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
- Leads by example by consistently delivers an excellent customer experience.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Maintains community relations in order to build and enhance the image of Canadian Tire.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Implements and follows store policies and procedures that deliver a high quality customer experience.
Operations
- Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard.
- Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
- Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
- Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
- Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyze hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities.
- Holds the Department Managers accountable for the training and development of all staff.
- Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.
- Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
- Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
- Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.
- Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training).
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains and promotes safety and security procedures and ensures team member compliance.
- Maintains the utmost in professional appearance, communications and standards.
- Organizes and conducts regular Management and team meetings.
- Builds and maintains rapport with internal and external customers or vendors as required.
- Performs other duties, as required.
Requirements / Skills
- A minimum of 3 years of experience of retail execution and operations in a senior management role
- Excellent knowledge and understanding of retail and financial principles
- Excellent knowledge of market trends and competition in the retail and automotive service industry
- Ability to understand and operate point of sale equipment and inventory computer systems
- Ability to plan, organize, communicate, delegate and follow up team”s activities and projects
- Entrepreneurial, results-oriented and team-oriented
- Strong communication and organizational skills
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
- Ability to work shifts (days, evenings, week-ends and holidays)
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
- Strong computer skills
- Ability to work in a fast-paced environment
- College or University degree (asset)
Vacancy Type:New
Job Type:
fulltime, permanent
