Brand Statement:
Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!
Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.
Start your engine - your next great opportunity begins here!
As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:
Competitive Compensation- Dental & Extended Health Coverage
- Company Pension
- Paid Time Off
- Life & Disability Insurance
- Employee & Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development
- Company‑Wide Appreciation Events
- And SO MUCH MORE!
Overview:
Position Summary
The Sales Floor Manager is responsible for overseeing daily showroom operations and ensuring the sales team delivers exceptional customer experience. This role provides hands‑on leadership, supports sales staff in closing deals, manages customer flow, and ensures consistent execution of dealership processes. The Sales Floor Manager works closely with the Sales Manager and other department leaders to meet sales objectives, maintain a productive showroom environment, and uphold OEM and dealership standards.
Responsibilities and Qualifications:
Key Responsibilities
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Oversee daily showroom operations, ensuring a welcoming, professional, and organized sales environment.
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Lead, coach, and support sales consultants throughout the sales process to help achieve individual and team performance goals.
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Manage customer flow and assist with greeting, qualifying, and transitioning customers to appropriate team members.
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Support the Sales Manager in implementing sales strategies, process improvements, and performance initiatives.
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Monitor CRM usage to ensure timely follow‑up, accurate documentation, and adherence to dealership expectations.
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Assist with vehicle merchandising, test‑drive coordination, and showroom vehicle presentation.
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Review sales KPIs and provide feedback to team members to encourage growth and target achievement.
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Work collaboratively with the Finance & Insurance department to support smooth deal flow and strong customer satisfaction.
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Address escalated customer concerns promptly and professionally.
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Ensure compliance with OEM standards, dealership policies, and all applicable regulatory requirements.
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All other duties as assigned by leadership.
Qualifications
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Experience in automotive sales; leadership or team‑lead experience preferred.
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Strong communication, coaching, and interpersonal skills with the ability to motivate and guide a sales team.
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Solid understanding of dealership sales operations, customer‑service practices, and showroom processes.
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Proficiency with dealership CRM and DMS platforms.
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Strong organizational and problem‑solving abilities.
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Ability to work in a fast‑paced, customer‑focused, performance‑driven environment.
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Valid driver’s license and clean driving record required.
INDCVO
Key Words: Car Sales, Automotive Sales, Dealership Sales, Vehicle Acquisition, Buyer, Trade In, Business Development
Posted Salary Range: CAD $0.00 - CAD $0.00 /Hr.
