VIP CONCIERGE HOST
Who are we?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
You will have the opportunity to be apart of the opening team for Live Nation’s newest Canadian venue, History. A state of the art venue, with a capacity of up to 2,500 and the goal of hosting over 200 concerts and events annually, you will play a big role in truly making this venue a Toronto staple. If you are ready be apart of Toronto’s most memorable and historic shows then you better keep on reading!
Create a warm and inviting environment for all guests
Understand guest needs and be able to recommend various spaces throughout the venue to enhance their experience
Assist in the nightly sales and execution of VIP spaces
Extensive knowledge of venue and event night details to ensure guests experience is maximized
Ability to lead and direct guests to various areas of History in a personable and inclusive manner
Assist with executing event day operations within premium spaces – guestlist and registration, VIP experiences, handling vendors, talent and meet n’ greets
Capability to read and assess situations from afar and be able to intercept and help guests if needed
Accurate use and understanding of table management systems
Communicate with any internal stakeholders on any need to know information regarding guests
Assist with any opening or closing tasks as needed
Flexibility to perform other job related duties as required
2+ years experience in a fast pace hospitality environment, VIP hospitality or concierge experience a strong asset
Strong preference given to those with a previous sales background in a retail or hospitality environment
Experience using a reservation system, familiarity with SevenRooms a strong asset
You desire the need to make every guest experience as memorable and special as possible
Humble, kind-spirited and reliable with a passionate and confident attitude
You’ve found the balance of being respectful and professional whilst being fun and jovial in a work environment
Ability to juggle and execute competing priorities while remaining calm and clear
You have strong attention to detail and customer service skills
You have the ability to take direction and work calmly and effectively under pressure
You possess a strong work ethic with a high sense of responsibility in an ever changing environment
You have the ability to work independently and within a team to juggle multiple prioritized tasks
Must be able to work evenings, weekends and holidays as required
COVID-19 vaccination will be required for this position subject to legally valid exemptions
We thank all applicants for their interest, however, only those chosen for an interview will be contacted.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.
Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.