ABOUT HAMMOND AVIATION
Hammond Aviation has been serving pilots and flight schools since the early 1990s, growing from a local flight training supplier into Canada's largest wholesale aviation retailer. Family-operated and based at the Region of Waterloo International Airport (Hangar 33, Flite Line Services), we carry headsets, avionics, pilot apparel, aircraft supplies, and more from the industry's top brands. We're proud supporters of Canadian aviation heritage, including our ongoing sponsorship of Waterloo Warbirds.
POSITION OVERVIEW
This role covers a bit of everything: helping customers find the right gear, creating social media content, processing orders, and keeping the store running day to day. If you're organized, like variety, and get along well with people, you'll fit right in.
Full-Time Temporary (Summer) · Review in September — Full-Time Permanent
KEY RESPONSIBILITIES
Retail Sales
- Greet and help customers in-store; point them toward the right gear for their needs
- Process transactions using the point-of-sale system
- Stay up to date on product lines and help with demos when needed
Social Media & Content Creation
- Create content for Instagram and Facebook, including photos and short videos
- Capture in-store shots and reels to show off products and the store vibe
- Help schedule and post content to line up with promotions and campaigns
Shipping & Receiving
- Pack and ship outgoing customer orders
- Receive incoming shipments, check contents, and update inventory records
Customer Relations & Service
- Handle inquiries in person, by phone, and by email
- Resolve customer concerns and loop in management when needed
- Get to know our regulars and make them feel at home in the shop
WHAT WE'RE LOOKING FOR
- Good with people; can communicate clearly in person, by phone, and by email
- Retail or customer service experience is an asset
- Comfortable shooting photos/video and creating content for social media
- Organized and able to juggle a few things at once
- Basic computer skills; experience with a POS or e-commerce platform is a bonus
- Interest in aviation is a plus, not a must
- Able to lift packages up to 30 lbs and stand for extended periods
- Must be legally eligible to work in Canada
WHAT WE OFFER
- Hands-on product training
- Aviation-passionate team culture
- Opportunity for growth
Pay: From $19.00 per hour
Benefits:
- Dental care
- Designated paid holidays
- On-site parking
- Store discount
- Vision care
- Wellness program
Work Location: In person
