Do you have a passion for the beauty industry, skin health and medical aesthetics?
Are you a meticulous, customer-oriented individual looking to join an exceptional team of medical and beauty experts?
Does a fast-paced environment excite you?
We are looking for a Patient Experience Coordinator to join the MD Beauty Clinic team. In this role you will help to facilitate the operations of our Toronto and Mississauga locations by receiving and billing out patients, booking appointments, acting as a subject matter expert on the treatments and services we provide, and providing an outstanding level of patient care.
This will be a part-time role to begin with, requiring 2-3 shifts per week, as needed. There is the opportunity for this to become a full time-permanent position. This role requires travel to both our downtown Toronto and Mississauga locations but will primarily be based out of our Mississauga location.
If this sounds like you and work you like to do, then we urge you to apply to join our team.
About Us
The Plastic Surgery Clinic is the largest private plastic surgery facility in Canada with over 35 years of experience in the field. MD Beauty Clinic is the non-surgical side of our practice: a team of doctors, nurses and medical aestheticians providing exceptional non-surgical skin and body rejuvenation treatments.
Daily Tasks
- Administer the patient schedule – this includes managing the daily, weekly and monthly schedule by booking patient appointments, juggling the different needs of our team of providers, and working with the MD Beauty Clinic Manager and leadership team to ensure the schedule is optimized for highest productivity.
- Check patients in for their treatments.
- Bill patients out once their treatments are complete.
- Respond to patient inquiries by phone and e-mail as well as from our marketing team.
- Provide support to our doctors, nurses, and aestheticians when needed.
- Be an expert on all treatments, products and services we provide (extensive training will be provided).
- Provide education to patients and assist them in following through with the treatment plan prescribed to them by their provider.
- Assist with inventory management of skincare products, injectables stock, as well as other items required for the administration of treatments
- Work with the clinic manager and leadership team to ensure consistent level of care and brand identity within the clinic and all communications.
- Take great care of the clinic from an aesthetic and organizational perspective, ensuring that everything is in place and looking beautiful and on brand.
- Measure sales achievement and other metrics against company goals.
- Provide customer service support to our miracle10.com skincare customers
- Help to pack skincare orders during storewide sales.
Qualifications and Requirements
- You are meticulously well-organized and have an affinity for systems and processes.
- You are comfortable with taking payments and processing sales which can sometimes be complex and technical.
- You have great interpersonal skills.
- You have a positive attitude “can-do” attitude with a passion for getting things done in an efficient and accurate manner.
- You have a deep understanding for superior patient and customer care, and are known for thinking critically and quickly to balance customer satisfaction and business goals.
- 2+ years of experience working in a service coordinator and/or customer service related role within the beauty or medical aesthetics industry.
- 1+ years of experience using an EMR (electronic medical record), Jane App experience preferred.
- Experience working in a medical environment or an environment in which confidentiality is extremely important.
- Extremely high level of computer proficiency required.
Benefits/What’s in it for you
- A competitive salary
- Discounts on skincare and complimentary treatments
- Coaching and skill development
Benefits/What’s in it for you
- A competitive salary
- Discounts on skincare and complimentary treatments
- Coaching and skill development
Job Types: Part-time, Permanent
Pay: From $22.00 per hour
Application question(s):
- Are you able to work out of our Toronto and Mississauga locations?
Education:
- Bachelor's Degree (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
