LinkNow is a Montreal-based web design and digital marketing agency. Our goal is simple: provide small business owners with great websites and up-to-date marketing strategies that keep them competitive online. Their success is our success!
Ranked on the GROWTH 500 list for the 4th year running, and with surpassing our 10 000-client milestone, LinkNow is looking for talented individuals eager to grow with us.
The Job – English Only
In this role as Local Search Support Coordinator, you will have the opportunity to show off your strategic and analytical passion and assist clients in developing a proper local marketing plan for their business. This includes communicating with Google Support and presenting clients with proper marketing suggestions for them to reach their best local visibility.
First, here is what you need to work from home:
1. One Windows PC with two monitors, a mouse and keyboard or a Windows Laptop
2. Processor Type Intel i5, Quad-core or better OR AMD A8 Quad Core or better
- 16GB of RAM
- Windows 10
3. High Speed Internet
- 30Mbps download
- 15Mbps upload
4. One Headset for VOIP Phone calls
5. One Webcam
6. Dual Monitors
- Detail oriented
- Ability to deliver exceptional customer support in a fast-paced environment
- Proficient with computers and web browsers; capable of multi-tasking across multiple platforms
- Ability to identify and solve problems independently
- Fluent in English (written and spoken) Spanish is a bonus
- Strong communication skills
- Self-motivated and autonomous
- Previous customer service experience (Minimum of 2 years)
- Solid understanding of Microsoft Office
- Must be detail oriented and have strong organizational skills
- Reach out to clients to set up listings or gain access to existing ones.
- Liaison between client and Google, working with clients to troubleshoot and resolve issues related to their Google Business Listings.
- Create and Follow up on tickets created with Google Support.
- Perform Local ranking reports and competitor analysis and provide recommendations.
Nowadays, it’s impossible to run a successful business without a solid web presence. That’s why we expect dedication and hard work from our Local Customer Service Agents. It’s also why we offer a ton of great perks! Here are a few of them:
- Daily + weekly bonuses
- Attractive insurance plan at 6 months (eye care, dental, extended healthcare, etc...)
- Weekly commissions
- Weekly pay
- Free virtual doctor visits immediately with your very own EQ Care membership
- Friendly and motivated management
- Live fitness courses offered multiple times a week (one fitness instructor and one yoga instructor)
- Many opportunities for growth within the company
- Company events – talent shows, dinners, fundraisers, company-wide parties, etc..
Hours: 9AM-5PM EST, Monday to Friday
Salary: $15/hour + bonus
Language: English-only job
Location: From the comfort of your own home!
***We are an equal opportunity employer and actively encourage diversity at our company. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Permanent
Salary: From $15.00 per hour
- customer service: 2 years (Required)