Digital Marketing Sr Program Manager
Diamond Integrated Marketing
Toronto, ON
Who is Diamond Integrated Marketing?

Diamond Integrated Marketing is a rapidly growing and evolving Canadian Marketing Agency working with some of the worlds most accomplished brands. We take a collaborative, team approach with our clients to build brand equity and loyalty through emerging consumer engagement channels.

Who is iD?

iD is a collaboration between Diamond and Accenture bringing together the worlds of best in class creative and strategy with deep data and technological capabilities. This role is specific to iD and while reports into Diamond, works closely on a cross functional team comprised of both Diamond and Accenture resources at times.

What do we do?

We drive personalization in marketing as it relates to content leveraging deep ethnographic insights, robust audience identification and full technological utilization resulting in personalized, highly-targeted, high-performance marketing communications.

The Sr. Program Manager will be working on iD partners with Account Directors to co-own client relationships. The SPM is a client centric, project management focused role working toward flawless delivery of the projects in their iD portfolio. The SPM will own the delivery of the program from start to finish, ensuring the client has a project partner, timelines and budgets are managed, and team satisfaction is monitored.

A client-facing role responsible for overall portfolio logistics (project, campaign, heavy-up, burst, always-on) in a dedicated capacity. Based on balance, the SPM may be assigned more than one client portfolio
Manage long-term, multi-million dollar campaign budgets with multiple project tracks and teams
Develop and implement new team and inter-Agency processes to better service our clients and strengthen the workflow stream
Accountable for the management of a team of SPMs with a view to operating as the point of contact (to client) for any and all matters specific to programs/portfolio during the creative development, production and wrap phases of a project
Produce weekly status documents with key tasks and deliverables for team members
On occasion – oversee, contribute or review the PM or Producer development of all deliverable documentation including, but not limited to;
Reports and reconciliations
Serve as the day-to-day contact for clients and vendors throughout the full scope of the project
Initiate project budget estimates and manage project hours burn for project teams through project profitability reports, as managed by Project Managers and Producers
Run scrum meetings for each project to determine overall status and plan for effective issue resolution at all stages and levels
Manage the career development for a number of Project Managers including performance reviews and development plans
Contribute to a strong Agency Culture through a collaborative and and teamwork-centric management style

7+ years of experience working at a digital or creative agency in an integrated, client facing, senior program management role
Experience running mulit-million dollar programs and/or integrated campaigns with various types of content related deliverables
Experience with direct reports and people growth management
Dynamic individual who has energy and enthusiasm and has an ongoing commitment to achieving high quality results.
Experience working with Media Agencies to deliver against an integrated paid media plan
Proven experience as a senior level Project Manager (ready to lead) with solid understanding of the project management techniques and methodologies
Must have a successful track record of campaign work, and a strong understanding of Digital, Social and Content
Experiential and or Broadcast production experience would be an asset
Proactive and solution based problem solving skills and comfortable dealing with client escalations
Strong creative, strategic, analytical, management and organizational skills
Must have the ability to lead, manage and motivate a large team including mentorship, ongoing learning and development
Motivated by a fast moving, collaborative work environment
Confident in leading project plans and scope planning conversations
Superior management skills to estimate creative time and other staffing requirements
Ability to actively listen, ensure understanding, adaptability
Extremely adept in project management software applications, and collaboration tools including G-suite, MS Office
This role does require some off-standard hours of program execution when necessary
Does this sound like you? Are you looking to become a team member at a fast growing Integrated Creative Agency with data driven ideas? We truly appreciate everyone's interest but only those selected for an interview will be contacted. We offer a competitive compensation package with enviable benefits. Diamond Integrated Marketing is an equal employment opportunity employer.