Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.
Our Horizon Aerodrome location is seeking an experienced Luggage Agent to support our diverse operations. This is a full-time, permanent rotational position with a shift schedule of 14 days on and 14 days off. Flights from Calgary or Edmonton and camp accommodations are provided.
Job Description:
The Luggage Agent supports all luggage handling and customer service operations in a safe and efficient manner. The Luggage Agent reports to the Customer Service Agent Lead.
Responsibilities:
- Perform luggage handling and customer service responsibilities according to the EFC corporate standards, including:
- Transport luggage from/to lodging camp and aerodrome
- Load and unload luggage from aircraft
- Ensure correct luggage loading information is reported
- Process missing/damaged luggage and incident reports as required
- Troubleshoot issues within the luggage handling processPerform Customer Service Agent duties as required, including assisting in preparing for all flight check-in, boarding, and deplaning activities.
- Perform ramp services operations as required.
- Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Provide services after hours on an on-call/as-needed basis.
- General support activities related to aerodrome operations.
- Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in EFC’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.
Qualifications and Experience:
- Previous experience in the aviation industry in a similar role would is preferred.
- Minimum of one year customer service experience.
- Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted.
- Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO) course, Horizon Contractor Orientation and Pre-Employment Drug & Alcohol test.
- EFC and CNRL required theoretical and practical training (e.g. WHIMS, AVOP, DG Cargo, etc.).
- EFC on the job training for Ramp, Ground Handling and Customer Service Operations policies, procedures and practices.
- Knowledge of Microsoft Office, Excel and Word.
- Able to effectively communicate both verbally and in writing.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- A strong work ethic and positive team attitude.
- Able to work in inclement weather conditions, overtime and extended shifts.
- Able to lift or move up to 60 lbs.
- Highly motivated and able to work with minimal or no supervision in a fast-paced environment.
- Able to multi-task and establish priorities in a dynamic and changing environment.
- Professional, punctual, and diligent.
- Able to work collaboratively as a productive member of the EFC Team.
What EFC can Offer?
- Competitive compensation.
- A fun and exciting working environment.
- Extended Health and Dental Benefits with minimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
INDALL
