About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
Bilingual Sales Centre Agent
The Role
If you love travel, we are looking for passionate bilingual (French-English) Sales Centre Agents to join our team. If you are looking to grow your career, this position opens the door to a variety of opportunities within Sunwing Travel Group.
This is a permanent, full-time position where you will help our customers book their dream vacations and plan their travels. You will often be the first point of contact in our customer experience and will play a key role in customer satisfaction.
Schedule and Working Conditions
Position: Permanent, full-time.
Schedule: 35 hours per week during the low season and up to 40 hours per week from December to March, with the possibility of overtime based on business needs.
Shifts: Variable and rotating schedule based on business needs, including mornings, evenings and weekends.
Hours of operation: Monday to Friday: 8 a.m. to midnight. Saturday and Sunday: 9 a.m. to 6 p.m.
Work location: Remote, with occasional attendance at the office (Laval or Etobicoke) as required by the business.
Your Responsibilities
- Efficiently and accurately handle calls from business partners and direct customers.
- Understand customer needs, recommend appropriate products and complete their reservations.
- Deliver an exceptional customer experience with every interaction.
- Provide clear and professional information while demonstrating active listening and patience.
- Share customer feedback, trends and suggestions to contribute to the continuous improvement of the customer experience.
- Learn and effectively use the various systems and tools required to process customer requests.
- Collaborate with colleagues to resolve complex situations or customer complaints.
- Develop excellent knowledge of our products to adequately answer customer questions.
About You
- You are passionate about delivering an exceptional customer experience.
- You stand out for your customer service and sales skills.
- You are friendly, approachable, reliable and positive.
- You demonstrate empathy and enjoy helping people find solutions.
- You are comfortable communicating with customers by phone and providing information in a clear, professional and courteous manner.
- You are organized, detail-oriented and able to manage multiple requests effectively.
- You are comfortable using various computer tools and software.
Your Profile
- Bilingual in French and English, both spoken and written.
- Legally authorized to work in Canada (valid visa and work documents, where applicable).
- Available to work a flexible schedule, including evenings and weekends.
- Ability to work effectively in a remote environment.
- Available to report to the office when required.
- At least one year of customer service or sales experience (an asset).
- Call centre experience (an asset).
- Good knowledge of computer tools, including MS Office, Google Workspace and Outlook.
- Ability to learn and use various computer systems.
- Available to complete mandatory, paid, full-time training for 8 weeks, Monday to Friday, from 9 a.m. to 5 p.m. Attendance is required for the entire duration of the training; reliability and punctuality are essential.
- Ability to pick up company-provided computer equipment at our Laval (YUL) or Etobicoke (YYZ) office.
- Access to a high-speed Internet connection with a direct connection to a modem, as well as a quiet workspace at home.
TICO / OPC Certification
TICO (Ontario) or OPC (Quebec) certification is considered an asset at the time of hire.
If you do not hold this certification, you will be required to obtain it as part of your employment.
There are fees associated with the examination and obtaining the certification. The company will cover the cost of the first examination attempt; subsequent attempts will be at the employee's expense.
Your Benefits
- Remote work opportunities and career advancement opportunities.
- A people-first environment where every day is different.
- Paid training and company-provided computer equipment.
- The opportunity to work with a dynamic team passionate about travel.
- The opportunity to contribute to our social responsibility initiatives.
- Professional development opportunities through challenging and rewarding work.
- The opportunity to make a difference in our customers' travel experience.
- Discover our culture by visiting @sunwinglife.
Important Information
We thank all candidates who apply. However, only those who meet the requirements of the position will be contacted.
Diversity, Equity and Inclusion
Diversity makes us EPIC. We strive to create a culture where every employee can be their authentic self, feel valued and be an integral part of the team.
Violence and Harassment Prevention and Intervention
We have partnered with White Ribbon to develop a survivor-centered, trauma-informed policy, as well as awareness and training programs accessible to all our divisions.
Overall Well-Being
Our approach promotes holistic initiatives that enable our employees to Be EPIC and Be Well, supporting their personal and professional well-being.
Learning and Development
Our development programs focus on skills acquisition, personal leadership and leadership development within groups and teams.
Accommodation
We will provide accommodation to all candidates throughout the recruitment process.
If you require accommodation to apply for this position, please contact
[email protected].
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email
[email protected] 