Highlights of the job
We are hiring a Full-Time Permanent position working out of Edmonton, AB!
We have an excellent opportunity for a Technical Training Manager to join our Learning and Development team. Do you have a passion for developing and leading high performing teams? This role could be the right fit for you. Apply today.
The Manager, Technical Training is accountable for all aspects of technical training program delivery to the EPCOR Water business unit (including regional operations). The position provides leadership, coaching and support to a team who deliver technical training programs to front line employees using classroom, field demonstration, eLearning, micro-multimedia, competency assessments, and blended learning formats. The position builds relationships with key stakeholders, internal customers, vendors, SMEs, cross functional working groups and students through consultation, advice, and the development and delivery of training products and initiatives across the business. Accountabilities also include establishing standards and processes for training delivery, formulating strategies and metrics to effectively measure curriculum effectiveness, and ensuring the achievement of technical training goals as outlined in the Learning and Development business plan for Water.
What you’d be responsible for
Strategy: Providing input to the Water Technical Training plans and directions; ensuring an appropriate understanding of the strategy across the team. Ensuring effective cross functional relationships across the Learning and Development team and across EPCOR. Assisting with internal and external audits as required.
Performance: Developing and implementing job level appropriate deliverables within the context of the Learning & Development business plan (including mission, vision, values, strategic positioning, operational plan and resource plan). Ensuring deliverables of direct report positions are aligned and integrated, job level appropriate and include performance expectations and deliverable metrics.
Finance: Identifying the necessary budget requirements for the provision of efficient and effective training delivery. This includes annual analysis of required training materials and equipment, vendor and course costs, required technology, and occasionally providing information for regulatory filings or regulatory requests as required.
Structure: Developing, implementing and maintaining an appropriate organization design by providing clear accountabilities and authorities to direct reports.
Talent: Creating and managing a strong team, including recruitment, retention, and development.
Metrics: Ensuring the delivery of optimal results against appropriate performance metrics. Providing reporting on learning and development measures and metrics to monitor desired behaviours.
Vendor Management: Facilitating external training vendor relationships on behalf of Water Technical Training, including vendors in Alberta, Saskatchewan, British Columbia and Ontario.
Operational Excellence: Working collaboratively to establish process and systems that will create a consistent employee experience, enable competency tracking, support administrative activities, and enable online learning.
Technical Training: Facilitating the successful delivery of engaging Technical Training offerings through a variety of mediums including, classroom training, intranet based training, practical training guides, mentorship and on-the-job training based on sound instructional design principles and utilizing the most appropriate method considering audience and content, and implement competency checks where appropriate.
Trend Analysis: Monitoring and analyzing training trends and identify opportunities to improve development and delivery of training programs
Facilitation: Working closely with the other Managers within the Learning and Development team to facilitate the delivery of effective training products.
Culture: Developing and nurturing a collaborative, high performance, safe, accountable, focused, and innovative culture.
What’s required to be successful
Bachelor degree in Education (preferably adult education), Business, Health, Safety and Environment or a related area, OR a certified tradesperson with post-secondary training in adult education, safety, or a related area.
3-5+ years of directly related training and development experience in a large complex environment, including:
Industrial experience: In safety, construction, operations or maintenance, providing training and competency based programs to front line workers.
Leadership: Experienced team leader who engages team members, builds community, creates alignment and achieves results through others
Learning: Adult educator with proven success in the development of development and delivery of innovative training and competency based programs using a variety of delivery modes.
Delivery: Accomplished facilitator with strong delivery skills.
Administration: Ability to develop learner-centered processes to streamline training delivery, including the annual production of course calendar, producing materials and teaching aides, scheduling trainers and classroom resources, enrolling students and providing meaningful metrics to optimize utilization and productivity.
Change: An understanding of change management principles.
Cross functional collaboration: Proven ability to collaborate cross functionally with employees, SMEs, and other stakeholders in the development and delivery of technical training programs.
Equivalent combinations of education and experience may be considered.
Other important facts about this job
Hours of work: 8 hours per day, 40 hours per week
Application deadline: November 5, 2020
Learn more about Working at EPCOR!
Please note the following information:
A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.