Technical Sales Representative- Montreal
Stryker
Montréal, QC
Job Overview

The Technical Sales Representative acts as principal customer contact regarding technical product support and problem resolution. Provides expeditious, timely, and courteous handling of all customer questions and requests. Attends surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker Orthopaedic instruments and implants.

Responsibilities

Individual Responsibilities:
Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:
Provide technical information on the use, application, and available training for products both prior to and during surgical procedures
Document every call/incident (inquiry and complaint) and prepare reports regarding the product issues that are related to day-to-day activities
Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc
Occasionally deliver kits to and from account
Assist operations with returned goods resulting from field service issues
Coordinate testing of returned product for maintenance and evaluation
Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance
Advise and counsel customers on their product needs, as appropriate
Assist customers in purchasing/leasing/consignment of product
Provide assistance to sales representatives and operations, as dictated by business needs
Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
Effectively identify and troubleshoot instrument-related problems experienced by our
customers both during and post-procedure

Interact with various Stryker marketing and product development teams and with customers concerning products and product application
Act as technical liaison with Stryker manufacturing partners
Other duties as assigned by Manager
Conduct & Compliance

Abide by and support the policies set forth in the Stryker Code of Conduct
Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
Knowledge & Skill Requirements

Excellent interpersonal, analytical, and organizational skills
Strong interpersonal and communication skills for individual and group communication
Must be self-motivated, self-reliant and able to work with little supervision Hospital department, Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques Must have near vision acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity Must be able to generate and explain detailed forecasts, guidelines, and procedures Must be able to analyze non-routine product issues using independent judgment Respects patient confidentiality

Education & Qualifications

Post-Secondary Education Required. University Degree preferred
Related experience in the field of Orthopaedic procedures preferred
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
Work From Home: Yes
Travel Percentage: Up to 25%