Customer Service Representative, London, ON – 1 Year Contract (Maternity Leave Replacement Position)
Salaried Position: Monday to Friday (Expectation for Flexibility)
Posting Date: 26th June 2026
Department: Customer Service
Salary: $40,500
Position Status: This posting is for a current, existing vacancy.
Reports To: Customer Service Manager
Purpose of Position:
- Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.
Result Areas of the Position:
This is an on-site role.
- Manage and process orders for clients in a timely and accurate manner.
- Working within current automated and manual procedures to process client orders for production.
- Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
- Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
- Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
- Good knowledge of our product line to answer questions.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
Qualifications:
- Minimum high-school diploma.
- 2-3 years of previous working experience in a similar customer service or administrative role.
- French speaking would be a great asset.
- Proficiency in computer skills in Outlook and Microsoft Office.
- Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
- Detail-oriented with the ability to handle administrative tasks efficiently.
- Understanding customer relationships and service best practices.
Activities and Tasks:
- Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
- Investigate and resolve customer issues.
- Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
- Develop sound Product Knowledge.
- Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
- Continually seek out ways to improve customer satisfaction.
Benefits & Perks:
- Dynamic and caring company culture.
- Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
- Coffee Talk/ Company Events – regular updates about the company and people. Free coffee and treats!
- Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
- Convenient on-site free parking.
Perform activities required by the ISO 9001 and Sterling Quality Management System
Please apply to [email protected]
Pay: $40,500.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person
