The System Administrator performs a variety of duties related to servers and related systems. Typical duties include conducting feasibility studies, developing specifications for complex systems, maintaining operating systems, maintaining file, print, application, web, messaging and database systems in addition to core infrastructure applications and functions such as storage, anti-virus and active directory. The Systems Administrator develops specialized solutions, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the complex computing environment to meet the organization’s server infrastructure and communication requirements and tests, maintains and supports infrastructure systems to achieve the highest level of server, workstation and system availability.
What you’ll do:
Conduct feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provide details of estimated implementation costs including associated staffing requirements.
Develop specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as: gathering detailed information from user departments; developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications; preparing detailed implementation plans.
Maintain operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develop instructional material for operating systems and operations staff.
Provide technical troubleshooting and support for a variety of environments including Microsoft Windows NT/2000/2003 server infrastructures and operating systems by performing tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions. Identify unresolved issues and escalate to the Manager, following established problem management and change management processes. Implement solutions that promote the integration of technologies based on industry standards, and are compatible with PHSA’s network environment and standards.
Perform performance monitoring/reporting and capacity planning/reporting as related to the Microsoft Windows servers by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
Implement system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
Develop technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
Develop and maintain system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, in addition to the creation and maintenance of server hardware and software installation instructions.
Develop and maintain documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT server related communications, organizing and implementing scheduled downtime events, and performing walk-through testing of existing ERP’s.
Provide technical support related to the acquisition of new systems and standards and/or the implementation of new applications on existing systems by performing tasks such as completing hardware and software compatibility testing and making recommendations on configuration and support strategies.
Perform a variety of duties related to infrastructure operations by performing tasks such as providing physical support to related Data Centre maintenance and upgrades to ensure all changes meet specified PHSA standards such as server rack mounting, network and power patch cabling and monitoring the completion of electrical work in computer rooms, by internal or external resources.
Perform a variety of duties related to software distribution by performing tasks such as packaging and distributing software updates, including operating system patches, fixes and drivers. Maintain and create requested inventory queries such as systems management server (SMS) and crystal reports. Ensure workstation remote control capabilities are provided to support staff by performing tasks such as ensuring that it is incorporated into the standard workstation images deployed throughout PHSA.
Perform a variety of duties related to server monitoring by performing tasks such as the configuration and monitoring of utilities such as Microsoft Operation Manager and Hewlett-Packard Insight Manager and escalating and resolving alerts generated by these tools.
Performs a variety of duties related to the utilization of server based or thin client computing by performing tasks such as configuring and maintaining servers and sessions through the implementation of technologies such as Microsoft Terminal Server and Citrix MetaFrame solutions.
Perform a variety of duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
Perform a variety of duties related to operating systems such as Microsoft Windows NT/2000/2003 including configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
Perform a variety of duties related to application servers by performing tasks such as configuring, optimizing and maintaining business and/or clinical application servers.
Perform a variety of duties related to the implementation of security policies, procedures and peripherals (Anti-Virus) by performing tasks such as security audits, infrastructure security best practices, server and workstation security hardening, site security assessments and the configuration and tuning of Network Associates McAfee Policy Orchastrator appliances.
Monitor and respond to 2nd level Help Desk calls or Install team requests by performing tasks such as reviewing, resolving and closing problem tickets in the Helpdesk ticketing system.
Perform other related duties as assigned.
What you bring:
Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to write programs in a variety of programming languages.
Ability to operate related equipment.
What’s in it for you:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job type: Regular Full-Time
Union affiliation: Facilities Subsector
Rate of pay: $39.67/hr
Location: 1795 Willingdon Ave. Burnaby, BC
Closing date: Open until position is filled
Reference number: 102400E
The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.