About the Job
Reporting to the Program Manager, the Intensive Case Manager will be responsible for supporting and counselling clients experiencing mental health and addictions challenges within Region of Peel Housing Service programs. They will offer time limited Intensive Case Management and Substance Use supports as part of SHIPs collaborative team. This program will offer an integrated model of care, providing short term interventions with a goal of housing and health stabilization.
Duties and Responsibilities
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Utilize standardized assessment tools to identify support needs, with a recovery and strengths-based approach
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Establish short term support plans that align with clients expressed needs, such as enhancing life skills, addressing physical and mental health, decreasing risk in substance use, engaging in meaningful activities, and building social and community relations
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Provide crisis intervention support and advocacy within systems of care
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Offer service navigation to longer term mental health and substance use programming, with supported transitions in care
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Use Housing First Principles to help clients maintain their housing and assist clients at risk of homelessness with eviction prevention. Provide information, education, and support regarding housing issues to maintain successful partnerships
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Participate in collaboration with Region of Peel Housing Services as identified in care plans. Follow case management standards and participate in case conferencing meetings
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Maintain appropriate record keeping/documentation, client files, statistical and outcome measurement tools, meeting agency and partner timelines
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Maintain client privacy and confidentiality
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Submit biweekly updates on status of caseloads and referrals
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You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.
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Other duties and responsibilities as assigned
Qualifications
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Post-secondary education in Social Work, Health Services, Psychology or equivalent
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3+ years providing Mental Health assessments and/or case management, outreach to individuals who are homeless or at risk of homelessness
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Demonstrated knowledge of serious mental illness, concurrent disorders, awareness and belief in the value of harm reduction principles
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Knowledge and application of evidence-based practice for housing and mental health services & short term intensive case management (Housing First, Critical Time Intervention)
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Excellent assessment, risk management, and crisis intervention skills
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Expertise in collaboration with healthcare, social service, and shelter services
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Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
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A vehicle, valid driver’s license, and adequate insurance coverage
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Valid Certification in First Aid & CPR
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Training in ASIST and CPI
Reporting Function
The Intensive Case Manager reports directly to the Program Manager. They have program requirements assignment by the Program Manager. They work with both internal and external partners and interact with all levels within the organization and external agencies and partners.
They are a support system, resource, and an advocator for the team and Organization.
Working Conditions and Physical Requirements
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Hours are typically from Monday – Friday, 8:30am – 4:30pm but may vary depending on client needs
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Average amount of physical effort is required
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Able to sit/stand for prolonged periods of time
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Able to answer and communicate telephone calls and general computer use
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Able to lift up to 20lbs (product, documents, etc.)
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Vehicle travel to sites for visits/walk-throughs and open doors as required
Ship Values:
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Compassion, Hope, Inclusive, Respect, Professional
About Us
Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.
Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.
Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.
Accessibility
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Application Instructions
Interested candidates are encouraged to apply before July 6, 2026.
Why Work For Us?
Work-Life Balance
SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization
Our Vision
Quality Housing, Quality Services, Quality Lives
Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness
Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.
Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:
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Competitive Salaries with Annual Performance Reviews
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Comprehensive Health Plans
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Group RRSP (5% Employer Contributions)
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12 Paid Health, Wellness, and Sick Days
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10 Paid Vacation Days
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3 Paid Personal/Floating Holidays
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Generous Parental and Family Leave
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Learning and Development Opportunities
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Travel Allowances
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Employee Assistance Program
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Company Culture to be Proud of
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Possibility to Create a Real Impact
35+
Years focused on Clients, Tenants, Staff, and Families
5,000+
Clients and Residents served annually
20+
Programs and Service offerings in Southern Ontario
500+
Dedicated, Respectful, Compassionate and Professional Employees
