The Senior IT Analyst plays a vital role in the day-to-day execution of IT operations and systems management. Supporting the business needs of a globalized IT infrastructure, daily tasks for the Senior IT Analyst vary between break/fix troubleshooting; planning, coordinating, and implementing innovative solutions to improve IT or end-user workflows; maintaining & improving the business IT infrastructure, and implementing cybersecurity posture enhancements.
Collaborate as part of a technology driven global team with likeminded individuals and apply your skills to the ever-innovating IT ecosystem that is the Previan group of businesses. Participate in the establishment of policies, protocols and processes designed to better the business and the solutions that automate them. Work directly with your manager in strategic initiatives designed to simplify and improve IT and end-user workflows.
The ideal candidate thrives in an innovative, fast-paced environment with excellent communication skills and the ability to work independently.
ABOUT DYNAMIC RISK
Dynamic Risk is a widely recognized integrity and risk management company in the energy sector. We have been delivering our expertise and solutions since 1996 and we have become the industry leading provider of pipeline integrity management solutions. We are the only provider who combines science, engineering, and technology to help our clients operate efficiently while at the same time improving pipeline safety and system reliability.
Dynamic Risk is a privately held company, achieving double digit growth year over year, for the past eight years. We are headquartered in Calgary, Alberta with US Operations located in Houston, TX. Our future is bright, and we are actively expanding our capabilities and services to meet the needs of over 100 clients in North America.
WHAT YOU’LL GET TO DO AS A SENIOR IT ANALYST
- Deploy, administrate, and maintain a wide range of solutions and technologies with a focus on proactive IT.
- Advanced troubleshooting and end-user support.
- Perform data backups and disaster recovery operations, review backup topologies & provide guidance.
- Diagnose, troubleshoot, and resolve system and network issues, providing root cause analysis and verbose resolution documentation.
- Work with developer team, 3rd party vendors & clients on technical escalations.
- Continually evaluate internal processes for improved workflow efficiencies.
- Consult with management to ensure agreement on system principles & policies, business continuity and other key IT strategic directives.
- Recommend changes to improve systems and network robustness, formulate, and execute change implementation plans, execute projects with an attention to detail and a focus on best practices.
- Mentor junior technicians and act as a Team Lead for the America’s.
- Work remotely and in the office with an efficient and collaborative team.
- Grow your knowledge as a technical SME and be mentored by industry leaders.
WHAT YOU’LL NEED TO BE SUCCESSFUL
- Successful completion of computer-related certificate, diploma, or degree program
- A minimum of ten years’ experience providing IT network and systems administrator duties
- Demonstrate experience with the following:
- Azure Cloud & SaaS expertise
- Microsoft 365 product administration (Teams, Exchange, SharePoint, OneDrive)
- PowerShell scripting & automation routinesProcess documentation & policy frameworks competency (ITIL, CIS18, etc)
- VMware
- Citrix DaaS
- Microsoft Operating systems (Desktop and Server OS)
- Active Directory (Domain services, DFS, GPO)
- Meraki Firewalls, Switches & AP’s
- Cybersecurity (MS Defender for Endpoint, DarkTrace)
- Backups (VEEAM, Azure, AvePoint)
- Mobility support (Intune | iPhones, Androids)
- Big Data concepts (Storage, scalability, etc.)
- Linux experience an asset
- The ability to prioritize and resolve issues in a timely manner
- Excellent technical knowledge of PC’s, Servers, Network devices, Storage Systems
- Advanced support of Cloud-based infrastructure
- Research solutions to systems issues and systems improvements.
- Monitor systems performance and assist in developing long-term strategies and capacity planning for meeting future IT infrastructure needs
- Excellent documentation and process building skills.
- After-hours support may be required in the event of a critical emergency or scheduled maintenance
- DRAS is part of a global organization, and some travel may be required
WHY JOIN US?
Dynamic Risk is committed to creating extraordinary value for our clients through technology and people. Our values define what we stand for and believe as a company, and our employees will tell you they are lived every day. As a member of the Dynamic Risk team, you’ll work in a collaborative environment where individual contribution and leadership is encouraged, going above and beyond is recognized and rewarded, where technical challenges are inspiring and valued, and where you’ll have direct influence on the Company’s direction and success.
