Overview
We are seeking a dedicated and detail-oriented Service Writer to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while efficiently managing service requests. This role requires a blend of mechanical knowledge and strong communication skills to ensure customer satisfaction and facilitate smooth operations within our service department.
Responsibilities
- Greet customers warmly and assess their service needs.
- Document customer concerns and relay information accurately to the service team.
- Provide detailed explanations of services recommended, including necessary repairs and maintenance.
- Maintain accurate records of customer interactions, service orders, and transactions.
- Handle cash transactions and process payments efficiently.
- Collaborate with mechanics to ensure timely completion of services and repairs.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
Requirements
- Proven experience in customer service, preferably in a dealership or repair environment would be considered an asset.
- Basic mechanical knowledge related to repair is highly desirable.
- Excellent communication skills, both verbal and written, with a focus on customer interaction.
- Ability to handle cash transactions accurately and responsibly.
- Strong organizational skills with attention to detail in managing service orders and documentation.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
Join our team as a Service Writer and play a crucial role in enhancing customer experiences while contributing to the success of our service department.
Job Type: Full-time
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking
Work Location: In person
