Manager, Underwriting – MU080724
Department: Underwriting
Type of Position: Full Time, Permanent
Location: 7th Floor, 5160 Yonge Street, Toronto, ON
Reporting to: Director, Underwriting
Work Model: Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)
About Tarion
Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.
How We Make a Difference
A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.
Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.
This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)
About the Role
The Underwriting Team assesses applications to sell and build new residential homes in Ontario, whether these are freehold homes or condominiums. The Underwriting Team also addresses application-related inquiries from Vendors and Builders. The Underwriting process involves assessing the financial and technical risks associated with an application, and proposing the appropriate terms and conditions based on the analysis conducted. Areas of focus include financial risk to assess the feasibility of a project and an applicant's ability to meet warranty obligations; history, to assess past projects and warranty performance; and technical risk, to assess the applicant's technical capabilities vis-a-vis the construction plans proposed. The Underwriting team works in collaboration with various other departments within Tarion to complete risk assessments and to issue terms and conditions.
Responsibilities include:
- Coach a team of Underwriting Analysts throughout the underwriting process
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Review and approve Analyst risk assessments and proposed terms and conditions
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Analyze complex corporate and financial structures
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Represent Tarion as the subject matter expert for the Underwriting Group at Licence Appeal Tribunal Hearings
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Lead new applicant technical interviews for proposed high-rise condominium projects.
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Lead meetings with vendors and builders as needed
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Manage escalated files and escalate to Director as required
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Underwrite and conduct post-mortem reviews on complex files
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Collaborate with leaders of other Tarion departments to resolve complex issues
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Conduct documented mid-year and year-end performance review for direct reports.
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Assess staff performance as required
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Mentor staff and provide appropriate support for career goals and professional growth via periodic one-on-one coaching sessions
A great candidate for this position will have:
- University degree or College graduate
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6-10 years' experience in Underwriting
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1-3 years' experience in a leadership or mentorship role
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Proven analytical skills, with the ability to analyze complex financial structures
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Above average proficiency in Microsoft Office programs
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Passion for coaching, development, and leadership
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People-focused approach
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Strong organizational and time management skills
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Proven ability to meet strict deadlines and manage multiple priorities
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Excellent diplomacy, interpersonal, and customer service skills
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Ability to deal with stress and pressure from both internal and external clients
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Excellent problem-solving skills with the ability to deal with situations of conflict and negative confrontations
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Ability to deal with challenging communications with principals/directors of vendors/builders in connection with their terms and conditions of registration
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Strong negotiation and influencing skills
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Strong communication skills: verbal and written
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High degree of accuracy and attention to detail
Why Choose Tarion?
We believe that Tarion's employees are its most valuable asset. We strive to provide a welcoming work environment.
We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.
Application Submissions & Deadline:
Please submit a single file with a covering letter and resume with vacancy code MU080724.
