COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Guest Service Agent Responsibilities:
- Enthusiastically greet and welcome guests at each instance.
- Verify and confirm guest reservations, address, and credit card information, and expected service needs and expectations.
- Process payment for all guests' accounts both at the time of registration and at checkout.
- Issue keys to and control safety deposit boxes.
- Post miscellaneous guest charges to individual guest folios as requested.
- Assist in resolving guest concerns in an urgent and courteous manner.
- Perform overnight front desk operations, including guest arrivals, departures, and responding to guest inquiries during the overnight shift.
- Complete the nightly audit by balancing guest accounts, reconciling daily transactions, preparing reports, and ensuring the accuracy of financial records.
- Identify and report any discrepancies in guest accounts or daily revenue to management.
- Other duties as assigned
What you’ll need as a Guest Service Agent:
- Must be available to work overnight shifts, including weekends and holidays.
- Previous 2 years front desk, guest service, or night audit experience is required.
- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Demonstrate the ability to maintain professional composure at all times while performing multiple tasks among staff and guests.
- Employ persuasion and influence to initiate and/or resolve matters.
- Demonstrate professional telephone manners.
- Outstanding attention to detail.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work cooperatively within a team setting to anticipate and assist another Associate's guests' needs.
- Ability to quickly respond to changing work volume with high energy and speed.
- Basic mathematical and computer skills with the ability to accurately reconcile financial transactions.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Pay: $18.20 per hour
Benefits:
Work Location: In person
