Children Program and Public Service Assistant
City of Ottawa
Ottawa, ON
Position: Children Program and Public Service Assistant

Competition Number: 2019-EX-EN-52642185-01

Competition posting date: 2019.09.20

Competition closing date: 2019.10.03

Ottawa Public Library, Corporate Services, Branch Operations
1 Full-time Continuous Position - 28 hours/week
Affiliation: CUPE 503 Library
Salary: $43,358.22 to $50,728.50 annually (2019 rates of pay)

Location: Library, Greenboro, 363 Lorry Greenberg

Category: Current Opportunities
Employment Group: Library

Job Summary

Provides information, reference and readers advisory services. Develops, implements and conducts
children's programs. Provides circulation and page services in the Library and/or the community and/or
mini-libraries, nursing homes and other locations. Performs routine collection maintenance duties. May be
senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as
embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian
Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular
emphasis on providing customer service excellence.

Education & Experience

2-year Diploma in Library Technician or Early Childhood Education Program.

Minimum of one (1) year related experience working with children's programs.

Language, Certificates & Licenses

The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s

Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required.
English oral, reading, writing required.
Candidates must meet language requirement for position upon hire.


  • Adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy
and ESL collections and adult programming.

  • Trends and techniques for developing effective library programming for children.
  • Reference resources in print, microform and electronic formats and of current developments in
reference services.
  • Electronic database and other bibliographic searching techniques.
  • Principles of collection development and maintenance.
  • Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey
Decimal or other prescribed sequence and procedures.
  • Library circulation procedures and practices.
  • Methods and techniques of responding to inquiries and resolving patron complaints.
  • Desktop applications, intranet and internet and keyboarding procedures, to te extent where it may be
required to demonstrate such usage to colleagues or library patrons.
  • General knowledge of library policies and procedures.
  • Knowledge of customer service techniques and protocols.
  • Working knowledge of applicable occupational health and safety legislation.
  • General knowledge of Ottawa Public Library's policies and procedures related to health and safety.
Competencies & Skills

  • To deliver library programs to a range of users including pre-schoolers, school age and adults.
  • Use tact, discretion and confidentiality.
  • Excellent verbal communication skills.
  • Exercise effective judgement and independent decision-making capabilities.
  • Ability to design and create thematic displays.
  • Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of
an IBM compatible computer in Microsoft Windows.
  • To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
  • Minimum keyboard skills of 25 wpm.
  • Perform multiple tasks concurrently.
  • Customer service orientation, including the use of tact, discretion and confidentiality.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.