Virtual Receptionist / Customer Service & Sales Representative
Job Type: Full-Time / Part-Time (Remote)
About the Role
We are looking for a friendly, professional, and organized Virtual Receptionist to join our team. You will be the first point of contact for our customers by answering phone calls, responding to emails, scheduling appointments, and helping convert inquiries into booked jobs. The ideal candidate is an excellent communicator who enjoys helping customers and has strong sales and organizational skills.
Responsibilities
- Answer incoming phone calls in a professional and friendly manner.
- Respond promptly to customer emails and online inquiries.
- Schedule appointments and manage the company calendar.
- Qualify new leads and provide information about our services.
- Follow up with customers to confirm appointments and answer questions.
- Convert incoming inquiries into booked jobs by explaining our services and value.
- Process customer information accurately in the CRM.
- Take detailed messages and route calls to the appropriate team members.
- Maintain a high level of customer satisfaction on every interaction.
- Assist with other administrative tasks as needed.
Qualifications
- Excellent verbal and written English communication skills (French is an asset).
- Previous experience in customer service, reception, call center, or sales is preferred.
- Comfortable answering high volumes of phone calls.
- Strong organizational and multitasking skills.
- Confident using computers, email, and Microsoft Office or Google Workspace.
- Experience with CRM software is an asset.
- Professional, reliable, and detail-oriented.
- Ability to work independently in a remote environment.
Preferred Skills
- Sales or appointment-setting experience.
- Experience handling objections and closing sales over the phone.
- Strong problem-solving abilities.
- Positive attitude with a customer-first mindset.
What We Offer
- Remote work flexibility.
- Competitive pay with opportunities for performance bonuses.
- Paid training and ongoing support.
- Opportunities for growth within the company.
- Friendly and supportive team environment.
Pay: $16.60-$22.70 per hour
Work Location: Hybrid remote in Kirkland, QC
