1. Provide information, practical assistance and emotional support to victims and witnesses of crime and trauma. Work in partnership with Community-based Victim Services, basic needs community resources and emergency supports to assist clients.
2. Accept referrals from RCMP, general public and community colleagues with a quick response time for initial client contact.
3. Liaise with Criminal Justice partners including RCMP, Specialized Domestic Violence Unit, Coroner’s Office, Crown Counsel and Crime Prevention to assist and support victims of crime
4. Assist RCMP on serious crime, homicide files and regularly consult to ensure, for example, information disclosed to victims/family does not negatively impact investigation.
5. Maintain client confidentiality with the disclaimer of the requirement to report specific crime events to RCMP (child abuse, domestic violence and harm to self/others).
6. Be educated on the Criminal Justice System to offer clients involved access to court support (including providing information on court process, court orientation, court attendance, court outcomes, and explanation of no contact orders and the administration of the offender’s sentence).
7. Conduct safety and suicide risk assessments for people impacted by abuse, trauma and loss as well as help guide safety planning. Offer Critical Incident debriefings to groups and individuals impacted by a traumatic event.
8. Assist clients with forms such as Victim Impact Statement, Crime Victim Assistance Program, supportive housing, income assistance and other relevant referrals.
9. Maintain accurate records and other administrative duties, including accessing information from RCMP, maintain Victim Services (VSIS) files, collect statistics for Ministry of Public Safety & Solicitor General and reports to RDCO.
10. Promote Victim Services through active community involvement, including participation in community committees, focus groups, and educational events. Develop and provide program brochures and other applicable materials to community and clients.
11. Create, present/educate community groups and general public on relevant subject matter and, participate in research initiatives when applicable.
12. On-call emergency availability for Police call-outs (providing stand-by services 24 hours, 7 days per week).
13. Continuing education and training to further develop knowledge-base in trauma response, grief/loss, etc.
14. Other duties as assigned.
