About Egan Visual
At Egan Visual, we’re not just creating furniture; we’re innovating solutions for the places that shape our future: healthcare facilities, educational institutions, and government offices. Rooted in a rich legacy that stretches back to 1967, we’ve dedicated ourselves to enhancing the workspaces of those who educate, heal, and govern our communities.
We manufacture high-design writing surface solutions such as whiteboards, glassboards and mobiles, sound acoustic solutions for sound absorption and space division, sustainable biophilic moss wall products, architectural wall solutions and the largest assortment of AV technology furniture in the industry.
Why Work At Egan?
- Outstanding team culture and learning environment
- Progressive management focused on collaboration, support and empowerment
- Strong compensation package including benefits package
- Excellent opportunity to grow your career in high-design contract office furniture industry
Reporting to the Vice President, Experience, Marketing & Development, the Customer Experience & Sales Support Coordinator plays a key role in delivering an exceptional customer experience across every touchpoint. This position serves as a trusted resource for customers, and internal teams by providing responsive support, maintaining accurate business data, and ensuring seamless order and case management through NetSuite and HubSpot.
The ideal candidate is customer-focused, detail-oriented, and passionate about building strong relationships while contributing to operational excellence and business growth.
Key Responsibilities:
Customer Experience & Relationship Management
- Deliver exceptional service by responding to customer inquiries via phone, email, and other communication channels in a professional, timely, and solution-oriented manner.
- Provide product information, pricing support, order status updates, and assistance with returns or exchanges.
- Serve as a customer advocate by identifying issues, coordinating resolutions, and ensuring a positive customer experience.
- Create and manage customer service cases, collaborating with internal teams to provide timely updates and effective solutions.
- Working directly with partners (freight, specification etc.) to support and resolve customer requirements and requests.
- Strong customer relationships through proactive communication and personalized service.
- Collaborate with Sales, Operations, Manufacturing, and Marketing teams to support customer needs and business objectives.
Order Processing & Data Management
- Accurately process customer orders, returns, exchanges, and related transactions within NetSuite and other business systems.
- Maintain customer account information, contact details, and order records to ensure data integrity and accuracy.
- Support CRM management by updating and maintaining customer and prospect information in HubSpot.
- Assist with reporting and data analysis activities to support customer service and sales initiatives.
Product & Industry Knowledge
- Develop a strong understanding of Egan products, manufacturing processes, and service offerings.
- Build knowledge of the construction, architectural, design, and commercial building industries to better support customers and sales partners.
- Stay informed about industry trends, customer requirements, and market developments.
Required Skills:
- Minimum 2 years B2B experience in customer service, sales support, order management, or similar role
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Exceptional organizational skills and attention to detail with the ability to manage multiple priorities.
- Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and OneDrive.
- Experience working with CRM and ERP systems, including NetSuite, HubSpot, or similar platforms.
- Strong problem-solving skills with the ability to independently manage customer inquiries and resolutions.
- Comfortable working with numbers, pricing information, and basic quotation calculations.
- Bilingual or multilingual abilities, particularly French and/or Spanish, are considered an asset.
- Knowledge of architectural products, commercial interiors, office furniture, whiteboards, or related product categories is highly desirable
Education:
- Post-secondary diploma or degree in Business Administration, Customer Experience, Sales, Marketing, or a related field preferred.
- Equivalent combination of education and experience will be considered.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Egan Visual Corporation is an equal opportunity employer committed to inclusion and diversity, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability unrelated to performing the essential task of the job or other legally protected categories. All persons shall be afforded equal employment opportunity. Should you require any accommodation during this recruiting process, please email [email protected].
The selection process for a candidate is not augmented by artificial intelligence (A.I.).
More information about Egan can be found at www.egan.com.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Woodbridge, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- B2B Customer Service: 2 years (required)
Work Location: In person
