Position Overview
The Customer Sales Executive is a key revenue-driving role responsible for acquiring, developing, and managing a portfolio of customers to support freight growth across North America. This position blends business development, relationship management, strategic pricing, and operational coordination in a fast-paced transportation and logistics environment.
The ideal candidate is competitive, results-driven, and thrives in a high-performance sales setting. They are motivated by revenue growth, margin expansion, and building long-term customer partnerships while ensuring service excellence.
Experience in asset-based trucking environments is required, along with a demonstrated book of business across the United States, Mexico, and Canada, enabling immediate contribution to cross-border and domestic revenue growth.
Key Responsibilities
Business Development & Customer Acquisition
· Develop and execute a strategic sales plan to acquire new customers and grow market share.
· Leverage an existing book of business across U.S., Mexico, and Canadian markets to drive immediate revenue opportunities.
· Identify and target key industries, shippers, and supply chain decision-makers across North America.
· Build a strong sales pipeline through prospecting, networking, referrals, and industry engagement.
· Conduct sales presentations, negotiate contracts, and close new business opportunities.
Account Management & Customer Relationships
· Build and maintain long-term relationships with customers, acting as a trusted logistics partner.
· Understand customer supply chain needs and provide tailored transportation solutions, including asset-based and brokerage offerings.
· Manage a portfolio of accounts to ensure customer satisfaction, retention, and growth.
· Identify opportunities to expand services, increase shipment volume, and deepen customer engagement.
· Serve as the primary point of contact for key accounts, ensuring clear communication and service alignment.
Operations & Execution Collaboration
· Partner closely with carrier sales and operations teams to ensure seamless execution of customer freight.
· Provide accurate shipment details, forecasts, and expectations to internal teams.
· Support execution across domestic and cross-border lanes (U.S./Mexico/Canada), ensuring service reliability.
· Proactively address service challenges and escalate issues to ensure timely resolution.
· Maintain accountability for customer experience from onboarding through delivery performance.
Sales Strategy, Pricing & Profitability
· Develop pricing strategies that balance competitiveness, service quality, and margin goals.
· Negotiate rates and contracts with customers while protecting profitability.
· Monitor market trends, capacity conditions, and cross-border dynamics to inform pricing and sales strategy.
· Drive revenue growth, gross margin performance, and shipment volume targets.
· Identify and capitalize on opportunities within asset-based capacity and dedicated solutions.
Technology, Data & Administration
· Utilize the Transportation Management System (TMS – Citrix) and CRM tools to manage accounts, track opportunities, and monitor performance.
· Maintain accurate documentation of customer interactions, contracts, pricing, and shipment activity.
· Analyze sales data, lane performance, and customer trends to identify growth opportunities.
· Support continuous improvement through disciplined data management and adherence to sales processes.
Key Performance Indicators (KPIs)
· Revenue growth and new business acquisition
· Gross margin performance and profitability
· Customer retention and account growth
· Load volume and lane expansion
· Pipeline development and conversion rates
· Revenue generated from existing book of business and cross-border operations
Qualifications & Skills
· Proven experience in freight brokerage, logistics sales, or transportation account management
· Demonstrated book of business with active customer relationships across the United States, Mexico, and Canada
· Experience working with or selling asset-based trucking solutions strongly preferred
· Strong understanding of North American transportation markets and cross-border logistics
· Excellent sales, negotiation, and relationship-building skills
· Ability to prospect, close deals, and grow accounts in a competitive environment
· Strong business acumen with a focus on revenue and margin performance
· Ability to multitask, prioritize, and perform under tight deadlines
· High sense of urgency with strong follow-through and accountability
· Familiarity with TMS (Citrix experience an asset) and CRM platforms
· Strong communication skills—verbal, written, and interpersonal
Work Environment
· Fast-paced, sales-driven environment with clear performance expectations
· High level of collaboration between sales, operations, and carrier teams
· Performance-based role with measurable goals and incentive opportunities
· May require occasional after-hours communication to support customer needs
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Paid time off
- Vision care
Work Location: Remote
