JOIN THE SUNSHINE COAST VISITOR EXPERIENCE TEAM
HIRING FOR SECHELT & GIBSONS VISITOR CENTRES
Sunshine Coast Tourism is hiring for a part-time, year-round Tourism Visitor Information Counsellor position, with shifts available at both the Sechelt and Gibsons Centres, and occasional mobile visitor services at events in the region. If you can recommend a top-notch hiking trail, explain how to grab tickets for an event, or read a map upside down, we’d love to hear from you!
The Visitor Experience Team provides welcoming and authentic service that supports the Sunshine Coast's vital tourism economy by promoting area businesses, activities, and attractions. Our team answers questions from visitors and locals at the Sechelt and Gibsons Visitor Centres, and at events in our hybrid-electric Jeep.
All ages and abilities are welcome and encouraged to apply!
Position: Part-time, 12–24 hours/week | Winter shifts: 6 hrs | Summer shifts: 8 hrs
Start Date: As soon as possible
JOB DESCRIPTION
As a Tourism Visitor Information Counsellor (TVIC), you provide on-site, online, and mobile visitor services to extend visitors’ stays, improve geographic dispersion, support the local economy, and create a remarkable travel experience.
You will:
- Identify visitor needs and provide friendly, professional, accurate information on directions, attractions, accommodations, events, and tourism products/services
- Build strong knowledge of Sunshine Coast Tourism’s (SCT) stakeholders (local businesses) and key marketing messages to best promote and sell their products and services
- Sell and stock retail merchandise; handle POS transactions
- Distribute promotional materials and maintain inventory
- Promote the Sustainable Sunshine Coast initiative (conservation, electric vehicles, active transportation) and share regional messages such as fire safety and water restrictions
- Gather and record visitor statistics per Destination BC and SCT standards
- Occasionally, provide mobile visitor services at local events and festivals
- Support other SCT projects and team members as needed (e.g., database entry)
- Follow professional dress code, Standard Operating Procedures, and health and safety protocols
- Participate in meetings, training, familiarization tours, and presentations
- Work some weekends and statutory holidays
- Perform other duties as assigned
WAGES & PERKS
- $20/hour
- Flexible work schedule, 2–3 shifts/week (6-hour shifts in winter, 8-hour shifts in summer)
- Fun, casual work environment, meeting people from all over the world
- Familiarization tours and team-building activities to experience local attractions and learn about SCT’s partners (local businesses)
- Free Sunshine Coast-branded t-shirt to wear during your shifts and keep
- Local knowledge training, Go2HR’s Safer Spaces, and Destination BC certification courses: Visitor Services Basics, Foundations of Service Quality, and Service for ALL
- Make a positive impact on the community through purposeful work
SUNSHINE COAST TOURISM REQUIREMENTS:
- Employees must live in the Sunshine Coast region
- A valid driver’s license is required
- Strong English communication skills (verbal and written) are required for this role
- Knowledge of the Sunshine Coast’s tourism offerings is an asset
- Basic computer skills (i.e. email, web browsing)
SCT is committed to the development of a diverse workforce. All qualified applicants are encouraged to apply.
Sunshine Coast Tourism is proudly Rainbow Certified.
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- Please submit your resume and cover letter to: [email protected]
- Please indicate "Tourism Visitor Information Counsellor" in the subject line.
- The position will remain open until filled – Applications will be reviewed as received.
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ABOUT SUNSHINE COAST TOURISM
The Gibsons and Sechelt Visitor Centres are operated by Sunshine Coast Tourism, the destination marketing and management organization for the entire Sunshine Coast. As a non-profit society, we work diligently to create destination brand awareness through inspiring and engaging marketing campaigns that motivate visitors to plan their trip to the Sunshine Coast. We support the traveller experience with our visitor centres and advocate and support sustainable destination development that enhances our communities and benefits Coast residents.
Pay: $20.00 per hour
Benefits:
- Casual dress
- On-site parking
Location:
Work Location: In person
