Job description
ATTENTION: YOU MUST BE LEGALLY ALLOWED TO WORK IN CANADA. WE DO NOT OFFER SPONSORSHIP.
Responsibilities:
· Take pride in your appearance and position as a brand ambassador
· Be a warm welcome that creates a memorable guest experience
· Manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Acknowledge Program's loyalty Rewards Members as a returning guest, in person, or by phone and introduce new guests to our membership program
· Start every stay right by swiftly checking guests in, ensure they know you or other guest service representatives are available to assist them throughout their stay,
take IDs, hand out room keys, process payment in the reservation system,
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns,
· Be a trusted contact for all guests. Help them with anything from billing issues to introducing to local attractions, and introduce management into a conversation or an issue when warranted,
· Always remain apprised of the days activities at the hotel to assist our guests with all hotel needs
Note:
- 1. Due to the nature of this job, weekends are required,
- 2. Wages to be discussed
Job Types: Full-time, Permanent
Expected hours: 32.0 – 40.0 per week
Work Location: In person
