The Clerk B - General Services Clerk is responsible for providing clerical support to the Environmental Standards Division, entering data into various program databases, receiving, directing or responding to calls, filing and archiving information, preparing various correspondences to customers, typing reports, booking meetings, and other related duties for a section of the Division as assigned. This position provides backup for other clerks, as assigned/required.
Completed High School Grade 12 / G.E.D. or equivalent combination of training and experience will be considered.
Demonstrated proficiency in the use of Microsoft Word and Microsoft Excel at the Basic level, and proficiency in the use of various software applications including Microsoft Outlook, Visio, PowerPoint and Access.
Demonstrated ability to learn other databases and software programs, including PeopleSoft, TOKAY, WHMS and CLIC adapt to new technology.
Ability to set up letters, memos, reports in accordance with Departmental policies and procedures.
Demonstrated ability to work under minimum supervision, and work well under pressure.
Demonstrated ability to exercise sound judgment and decision making.
Demonstrated ability to communicate effectively, both verbally and in writing.
Demonstrated ability to work in an organized manner along with the ability to work independently, prioritizes tasks, and meet deadlines.
Demonstrated ability to maintain accurate records and files.
Demonstrated ability to input data accurately and within assigned deadlines.
Experience with a variety of standard office equipment (e.g. photocopier, fax, scanner, etc.) and general office procedures.
Demonstrated ability to make arithmetic computations and perform accounting reconciliation.
General knowledge of the Water and Waste Department's functions relating to the duties of the position.
Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
Demonstrated ability to perform miscellaneous clerical tasks consistent with the classification, or junior classifications as required.
