Reporting to the Sales and Customer Service Operations Manager, the Sales and Customer Service Coordinator will be an integral part of the REW.ca Digital Operations team, providing administrative support to senior management, as well as supporting sales and customer service operations, including processing sales, creating reports, interacting with clients and advertisers, troubleshooting customer issues, and providing sales assistance to team members.
Specific Responsibilities and Daily Tasks:
Supports sales departments, advertisers, customers and partners with using our products and services
Creates and processes customer’s sales orders with accuracy and timeliness according to department policies and procedures
Enters all sales orders into Great Plains
Works with accounting and sales to manage and process contracts
Tracks, manages and provides reports for online advertising inventory and sales performance to sales team and management
Produces and manage sales-related reports on a weekly and monthly basis
Answers incoming customer calls regarding billing issues, service questions and general client concerns.
Tracks feedback and works with Product Management to ensure the appropriate features are implemented in the product mix
Provides administrative support to the REW.ca management staff
2+ years of previous administrative experience, preferably assisting sales teams
Outstanding communication skills (written and verbal), ability to effectively interface with personnel at all levels
High proficiency in MS Office Suite (Word, Excel and Outlook)
Basic accounting and bookkeeping experience
High attention to detail
Positive attitude and desire to help others
Results-oriented with the ability to complete assignments on time and can successfully manage multiple priorities concurrently
Exceptional customer service skills
Excellent judgment and problem-solving skills
CRM and/or online experience a bonus
Please submit cover letter and résumé to jobs[at]rew[dot]ca
We thank all applicants for their submissions, however, only those candidates selected for an interview will be contacted.