Position Description
Job Title: Social Media and Communications Coordinator
Reports to: Director of Communications and Fund Development
Salary: Community Support S3 ($55,000 to start)
Schedule: 40 hrs. per week, Monday to Friday
Ability to work some weekends and evenings as required
Position Summary:
In this role, you will use your solid understanding of the digital landscape and ability to navigate through a variety of social platforms to engage our audiences and effectively convey our mission, values and beliefs. In addition, you will create compelling content and tools for internal and external communication projects, including fund development and Donor Relations. The ability to support the graphic design of communication tools will be critical to success in this role.
Responsibilities (but not limited to):
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Act in a professional, non-judgmental and caring manner with all clients
- Role model Alpha House’s value’s and be a positive ambassador when interacting with the public, partners and businesses
- Collaborate among Directors to understand what is happening in all the programs so as to highlight our work in website copy, collateral, and social media
- Using a variety of graphic design techniques, create documents for reports, newsletters and other communication tools.
- Ability to develop and implement a corporate social media strategy, encouraging increased positive social media participation and donations
- Identify opportunities to influence public perception through audience engagement and publicly speaking about the positive impact of the work of the Agency
- Provide support with 3rd party fundraisers including coordination, graphic design support, and resource support
- Responsible for tracking whether or not social marketing efforts have been successful through goal setting with markers for identifying success through various online analytical tools.
- Maintain clients’ confidential data, ensuring confidentiality per privacy policies and Alpha House policies and procedures
Qualifications Required:
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Completion of, or near completion of a Communications or Public Relations Degree/Diploma, or equivalent, from a public post-secondary educational institution
- Preference will be given to those with 2 or more years’ experience in social media marketing
- Ability to use social media for impressions and brand awareness
- Excellent knowledge of social media platforms including GMB, Instagram, Pinterest, LinkedIn, Twitter, TikTok, and Facebook
- Understanding of social media KPIs, web traffic metrics and SEO
- Possess highly developed written, verbal, and interpersonal skills
- Excellent critical thinking, interpersonal, communication, time-management and problem-solving skills
- Self-directed; ability to take initiative, persistent, empathetic and personable
- Able to use Microsoft software applications, Adobe Photoshop and/or other design programs at an advanced level
- A desire to work in the space practicing harm reduction and housing first, involving vulnerable individuals with addiction issues
- Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures
- Experience in leading meetings and facilitating groups is an asset
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
- An understanding and appreciation of the Protection of Persons In Care Act
Position Requirements:
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Proof of being fully vaccinated against COVID
- Class 5 (Non GDL) driver license
- Have access to a vehicle that can be used for business purposes
- Be able to lift items up to 35 lbs
- Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
- FOIP Certification
- “It’s your Move” training, or equivalent Lift training
- Be able to work some weekends, evenings and early mornings
