Customer Support Representative
Venngage
Toronto, ON
Looking to work in a fast growing organization? Are you sociable and enjoy interacting with people? Do you thrive in a dynamic, entrepreneurial, experimentation driven work environment? Are you passionate about creating great customer experiences? Do you have experience supporting a range of customers in B2B or B2C environments?

If you’re yelling at your computer screen, “YES! YES!!! YESSS!” - keep reading...

We are looking for a Customer Support Representative to deliver outstanding customer experiences.

In this role, you will:
Have human conversations with users to solve their problems
Interact with users via chat, email, phone or social media
Work with our product, engineering and marketing teams to represent our customers' needs and goals during planning

If you are resourceful, motivated, a go-getter and have a high standard of achievement, then you will excel in this role.

To land this gig, you have:
Previous experience supporting a range of customers in B2B or B2C environments (SaaS preferred)
Exceptional communication skills and adept at talking to customers
Good product sense and are empathetic of users and their struggles (This usually comes with experience from working directly in a product driven company)
Experience partnering with Product, Engineering and Marketing teams to deliver on the needs of existing and potential Venngagers

Experience comes in many forms, many skills are transferable, and passion goes a long way. If you believe you are the right fit for this position, we would love to hear from you.

Venngage is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply

To Apply:
Interested in helping us shape the world of communication? Apply here: https://venngage.typeform.com/to/kmlWTE