JOB SUMMARY AND QUALITIES:
The CSR is the first impression that customers and other visitors have when they walk into or call Uniglass
- This person is responsible for creating a front office atmosphere that fosters a high level of confidence in customer service and sales.
- He/she is the main point of contact for customers and potential customers; and assists the Office Manager and Area Manager.
- He/she should possess a cheerful character and a helpful, polite and courteous attitude towards customers and colleagues.
- The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.
ACCOUNTABILITY & RESPONSIBILITY OF POSITION
- Reception and Customer ServiceSales and Customer Retention
- Responsible for the initial contact with prospects and customers during the normal working day.
- Greet people visiting this Uniglass store in order to determine needs.
- Handle all phone traffic, per guidelines of the Uniglass store, in a polite, courteous and cheerful manner.
- Book appointments, order parts and deliver finished vehicles.EXPERIENCE/SKILLS REQUIREDExperience providing customer service in a service or retail environment.
- Sales experience preferredGreat customer service skillsSkills & Abilities
- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel.
Please note that the successful candidate will be required to provide:
- A Driver's Abstract
- A Criminal Background Check
Join the leading team and be part of North America’s largest and fastest growing auto body repair network.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
