Food and Beverage Training Manager
Gateway Casinos Corporate Office, Burnaby
Burnaby, BC
Job Type: Full Time (Regular)

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

This position is responsible for developing and executing a Food and Beverage workforce training program to support food and beverage operations. The Corporate Food and Beverage Training Manager also works with operational food and beverage stakeholders and casino management to define employee training, and to determine the best training delivery methods, coordinate the development of internal courses and training materials through the appropriate internal systems and processes,

Key Responsibilities

Develops, coordinates and evaluates curriculum development, training outlines, reference materials and handouts for new employee training programs.
Works with Food and Beverage Managers, Human Resources, and Casino stakeholders to create food and beverage training material.
Develops and establishes training objectives and standard to be consistent with the operational goals.
Determines appropriate instructional methodologies and formats; evaluates and recommends external programs, as appropriate to meet training goals and objectives.
Oversees the delivery of individual and/or group training and instructional programs, based on previously established programs providing technical, operation, and customer service skills training.
Supervises the trainers during training implementation, evaluates performance, and makes recommendations; motivates trainers to achieve peak productivity and performance.
Serves as a resource to food and beverage operations in the identification and resolution of training concerns, which may affect the quality of services and supports the Food and Beverage Managers to meet corporate expectations and standards.

What You’ll Require

3 years’ experience supervising or managing food and beverage staff and/or equivalent combination of experience and education.
1 year of food and beverage training and/or training coordination experience.
2-4 years of experience developing training materials and programs.
Certified Training and Development Practitioner (CTDP) designation preferred.
Ability to identify operational training needs.
Knowledge and understanding of food and beverage operations and technical training standards and needs.
Knowledge and understanding of adult learning principles, and of a wide range of training methods, techniques, and formats.
Demonstrated success in facilitation and presentation skills.
Strong leadership, communication and collaborative abilities.
Excellent knowledge of Microsoft software (Outlook, Word, PowerPoint and Excel).

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

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