This position is onsite Monday to Friday.
Job Summary
Reporting to the Customer Service Manager, the Customer Service Representative is the primary point of contact for our end users and customers, dealers and sales teams. Providing outstanding customer support through accurate, timely and professional enquiries utilizing multiple communication platforms. In addition, this role is responsible for collaborating with peers to contribute in improving work processes and supporting Tempur Sealy Canada’s positive, dynamic work environment.
Responsibilities
- Enjoy fast-paced days of problem-solving and connecting with customers by telephone via inbound calls, emails and instant messages;
- Deliver first-class customer experiences answering questions, troubleshooting issues and providing information in response to questions, concerns, inquiries and requests;
- Support all our dealers and end users through accurate, timely and professional responses/solutions to enquiries while delivering memorable service;
- Partnering with others within the customer service department and other areas to resolve issues such as claims processing, troubleshooting and product ordering etc.;
- Connecting with our retail partners to assist with providing support to our shared end users, as well as redirecting customers to them;
- Other duties as assigned.
Qualifications
- A minimum of 3 years of providing friendly and professional assistance to customers through order processing, product information and assisting with customer inquiries and complaints;
- Previous call center experience is an asset;
- Enjoying being an advocate for our customers, while working in a fast-paced environment and maintaining a positive attitude;
- The ability to work independently along with excellent organizational, time management and communication (written and verbal) skills;
- Excellent computer skills with proficiency in Microsoft suite of products including Excel and PowerPoint;
- Bilingual French and English is a requirement for this role.
Required Skills
- You are a team oriented, self-starter who thrives on attention to detail;
- You are a comfortable communicator through a variety of methods, always professional, courteous and timely;
- You are efficient with your time and processes;
- You are detailed oriented and accurate with your information and work;
- You are comfortable and can easily navigate an organization’s informal and formal networks.
Who We Are
Tempur Sealy is the world's largest bedding provider. The company develops, manufactures and markets mattresses, adjustable bases, pillows and other sleep and relaxation products. Combining a proud history and groundbreaking innovation, the company holds some of the most highly recognized brands in the industry: Tempur®, Tempur-Pedic®, Cocoon™by Sealy, Sealy®, Sealy Posturepedic®, and Stearns & Foster®.
If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please forward your resume and cover letter telling us why you are the ideal candidate for this role.
Tempur Sealy Canada is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported.
We thank all interested applicants; however, only those selected for an interview will be contacted.
We thank the staffing industry for their interest but ask to not be contacted.
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Additional pay:
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Scarborough, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 3 years (required)
Language:
- French (required)
- English (required)
Location:
- Scarborough, ON (required)
Work Location: In person
