PRIMARY PURPOSE
Acts as a trusted advisor and strategic connector between Business Technology Services (BTS) and business partners, fostering collaboration to ensure technology investments deliver measurable business outcomes and value. Build strong relationships with business partners and BTS leadership to understand goals, priorities, and challenges, applying business acumen to help shape technology investments that advance enterprise objectives. Demonstrates a customer-first mindset by ensuring business needs are clearly understood, represented, and addressed through effective engagement and communication. Facilitates dialogue across stakeholders to align initiatives and ensure coordinated efforts that support organizational strategies. Drives change by influencing priorities, articulating benefits, and championing innovation that drives enterprise impact.
KEY ACCOUNTABILITIES
Owns and maintains relationship between assigned business partners and Business Technology Services (BTS), acting as the primary facilitator and trusted advisor. Builds strong partnerships by understanding business goals, priorities, and challenges, and ensures these are clearly communicated within BTS. Guides conversations to align technology investments with strategic objectives, manages expectations, and fosters collaboration across stakeholders to enable shared success
Plays a central role in fostering strategic alignment between Business Technology Services (BTS) and business partners by considering interdependencies and shared priorities across the organization. Facilitates collaboration to strengthen communication, reduce silos, and improve responsiveness to evolving business needs. Builds understanding of business goals and priorities to guide conversations that shape technology investments and ensure initiatives support enterprise objectives
Facilitates informed decision-making by helping business partners and BTS evaluate options, clarify priorities, and shape demand to align with enterprise strategies. Translates complex technical concepts into clear, business-focused language to bridge understanding across stakeholders. Collaborates with finance and other teams to provide visibility into investment considerations. Promotes value realization by guiding conversations that connect technology investments to measurable business outcomes
Builds and maintains strong, collaborative relationships with stakeholders across diverse areas of the organization. Serves as the primary liaison between business partners and BTS, ensuring clear communication and alignment on priorities. Proactively manages and resolves conflicts to keep efforts focused on shared goals and a common vision.
Maintains awareness of the technology landscape and emerging trends relevant to the organization’s strategic priorities. Builds understanding of business capabilities and identifies opportunities where existing or planned technologies can enable those capabilities. Acts as a strategic bridge between business needs and BTS by influencing conversations on which technologies should be considered to deliver business value
Facilitates cross-functional collaboration to shape demand and prioritize technology investments. Guides the development of business cases by ensuring clear articulation of business outcomes and benefits, connecting priorities to technology capabilities. Leads discussions and presentations to gain endorsement for initiatives, focusing on strategic impact and value realization.
Provides strong leadership to a team of business analysts, ensuring clarity of roles, priorities, and expectations. Coaches and mentors team members to build business acumen and analytical capabilities, fostering a culture of collaboration and continuous improvement
