Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team with the potential for advancement to Office Manager for the right person. This person is responsible for providing exceptional customer service by assisting customers efficiently, minimizing unnecessary call transfers, and ensuring prompt resolution of inquires. The CSR will manage incoming and outgoing communication, process account transactions, maintain accurate records, and support administrative tasks while upholding professionalism and efficiency. Additionally, the CSR is expected to follow all safety protocols and ensure compliance with the Company's prudent operations guidelines.
Responsibilities
- Answer phone calls promptly, professionally and in a friendly manner.
- Direct calls efficiently to the appropriate team member.
- Distribute incoming emails to the correct recipients.
- Processing orders, forms, applications and requests.
- Dispatches drivers and service technicians.
- Handle customer urgent needs, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
- Participates in monthly safety meetings, obtain certificates for TDG, First Aid and WHMIS through the Company.
- Employee must demonstrate safe work and risk management practices, and communicate all safety and security issues.
- Maintain the confidentiality of data collected and stored.
- Employee will set priorities and meet deadlines.
- Employee is responsible for the planning and execution of assignments
- Employee is accountable for the accuracy of their work and maintaining good working relations and ability to maintain self-direction and motivation.
- Maintain performance expectations by completing all duties as assigned.
- Maintain inventory controls by inputting system data, validating variances and identifying supply requirements.
Requirements
- Proven Accounts Receivable management skills
- Ability to multi-task, prioritize and manage time effectively.
- Ability to reliably commute in all weather conditions safely.
- Working knowledge of InfoSys, AWE and Samsara software is an asset.
- Proficient in Microsoft Office (Word, Outlook, Excel and Sharepoint)
- Strong phone contact handling skills and active listening.
- Customer oriented and ability to respond professionally to all types of internal/external requests.
- Excellent communication and presentation skills.
Safety Compliance
- Adhere to all workplace safety policies and procedures
- Ensure compliance with the Company's Prudent Operations guidelines.
- Identify and report any safety concerns, or operational risks.
- Follow proper handling procedures
Work Schedule & Expectations
- Must be available to work within designed business hours.
- Expected to maintain high levels of accuracy and professionalism.
- Adherence to Company policy, procedures, and Prudent Operations guideline is required.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
