Location: Onsite (Whitby, ON)
Employment Type: Part-Time (20-30 hours/week)
Hourly Rate: $18.00 - $24.00
About the Role:
We are looking for a Level 1 Helpdesk Technician to join our onsite team. You will provide hands-on technical support and maintenance for desktops/laptops, mobile devices, printers, fax machines, software, networking, and phones.
Responsibilities:
- Provide first-level support and troubleshoot IT-related problems in person.
- Repair and build system hardware.
- Assist with software installations and updates.
- Support internal team members with technical issues.
- Maintain accurate documentation of service requests and resolutions.
Technical Skills Required:
- Strong Windows 11 support experience within a business environment.
- Beginner knowledge of Windows Server (2019 and up), including DNS, DHCP, and Active Directory.
- Proficient support experience with Microsoft 365 administration.
- Strong Microsoft Outlook troubleshooting experience.
- Familiarity with RMM tools and ticketing systems.
What’s in it for you?
- Competitive hourly rate.
- Acquire industry insight and skills from experienced technical professionals.
- Exposure to various technologies and environments.
- Discount on hardware.
Requirements:
- Currently enrolled in a university degree or college diploma in Computer Science, Information Technology, Systems Administration, or similar.
- Strong problem-solving and organizational skills.
- Ability to work in a fast-paced and highly demanding environment.
- Valid Ontario Driver’s Licence (G2 or greater) and reliable vehicle.
Job Type: Full-time
Pay: $18.00-$24.00 per hour
Benefits:
- Extended health care
- Paid time off
- Store discount
- Tuition reimbursement
- Work from home
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Help desk: 1 year (required)
Language:
Work Location: In person
