Service Advisor – GM Dealership
Location: Scott Drummond Motors – 501 Grand Rd, Campbellford, ON
Community: Trent Hills, Ontario – right beside the beautiful Trent River
Employment Type: Full‑Time
About Us
Scott Drummond Motors is a proud, family‑owned GM dealership serving the Trent Hills community for generations. We value honesty, professionalism, and genuine customer care. As strong supporters of our local community, we take pride in offering a welcoming, small‑town dealership experience backed by the quality and standards of General Motors.
We are growing our service team and are looking for an experienced Service Advisor who is passionate about customer service, knowledgeable in automotive repair and maintenance, and eager to build a long‑term career—ideally with the goal of becoming a future Service Manager.
Position Overview
The Service Advisor is the primary point of contact for our service customers. The ideal candidate will deliver exceptional customer service, communicate clearly with technicians and customers, and ensure every visit is handled with professionalism and care. This role is perfect for someone who thrives in a fast‑paced environment and wants to grow within a dealership that invests in its people.
Key Responsibilities
- Greet customers and create a welcoming, professional service experience
- Accurately document customer concerns and vehicle information
- Provide clear explanations of recommended maintenance and repairs
- Communicate effectively with technicians to ensure accurate repair orders
- Follow GM processes, warranty guidelines, and dealership procedures
- Maintain strong customer relationships through follow‑ups and updates
- Prepare estimates, review invoices, and process payments
- Support a positive team environment and uphold dealership values
- Demonstrate leadership potential with interest in future Service Manager development
Qualifications
- Minimum 2 years of experience as an automotive Service Advisor (GM experience an asset)
- Strong knowledge of automotive service, maintenance, and repair terminology
- Exceptional customer service and communication skills
- Ability to multitask and stay organized in a busy service department
- Experience with CDK, Reynolds & Reynolds, or similar DMS systems (asset)
- Professional, reliable, and committed to delivering high‑quality service
- Career‑driven mindset with interest in leadership growth
Why Join Us?
- Family‑owned dealership with a supportive, community‑focused culture
- Beautiful small‑town location along the Trent River
- Opportunity for long‑term career growth, including Service Manager development
- Competitive compensation and benefits
- Work with a dedicated team that values professionalism and integrity
How to Apply
Please submit your resume and a brief cover letter outlining your experience and career goals.
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Campbellford, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
