At Peace of Mind Care, “Exemplary Care Is Our Standard” is at the core of everything we do. We are excited to expand our team with a dedicated Care Administrator who embodies a passion for high-quality care, backed by significant field experience and strong administrative skills. This individual will play an essential role in supporting both office operations and field activities, ensuring seamless service and a supportive environment for both our clients and caregivers. The Care Administrator will handle a variety of tasks that support our mission of delivering exemplary care, from managing office duties and scheduling to providing hands-on assistance in the field as needed.
This role is ideal for someone with a proactive approach to problem-solving, strong interpersonal skills, and a commitment to helping us maintain the highest standards of care for our clients. The role will primarily operate within normal working hours, with the exception of after hours support as required by the team. If you’re looking for an opportunity to make a meaningful impact within an amazing home care organization, we’d love to hear from you.
Duties and Responsibilities:
Daily Tasks:
- Daily Charting and Issue Reporting: Oversee caregiver and client charting using automated tools, ensuring timely documentation and escalation of any care issues.
- Schedule Backup and Learning Scheduling System: Serve as a backup scheduler, mastering the scheduling software to manage changes and ensure consistent care.
- Field Visits and Last-Minute Fill-Ins: Assist with client check-ins and cover for last-minute caregiver absences when required, both during office hours and after hours.
- Answering Phone and Tracking Inbound Calls: Serve as a primary contact for incoming calls, tracking and logging all inquiries to ensure effective follow-up and resolution.
- Track Attendance: Monitor and document caregiver attendance, addressing any inconsistencies and keeping your manager informed of any attendance issues.
- Inbound New Clients: Monitoring and managing new client information, profiles and tracking as required.
Weekly or As Required:
- Preparing Team for Visits, Onboarding, or Clients: Ensure caregivers are equipped for client visits, support onboarding of new staff, and assist in client onboarding processes.
- After-Hours Support: Provide after-hours support on a rotational basis, handling client needs and shift changes to ensure uninterrupted care.
- Yearly Training Tracking and Administration: Oversee completion of annual training modules, ensuring staff compliance with certifications and best practices.
- Staff Record Keeping: Maintain comprehensive and up-to-date staff records, including certifications, training, and compliance documents.
Note: As our business evolves, duties may expand or adapt to meet new needs and support the company.
Qualifications and Requirements:
- Personal Support Worker (PSW) Certification: Certified PSW with at least 5 years of experience in direct client care within a home care setting.
- Field and Office Experience: Skilled in balancing field care and office administration responsibilities, with experience in client support and office administration tasks, with at least 1 year of administration experience in home care or health care.
- Scheduling Software Experience: Familiar with our current software or similar scheduling software, with the ability to manage and adapt schedules as needed.
- Problem-Solving Skills: Resourceful in addressing daily challenges, managing conflicts, and adapting to unexpected client or staff needs.
- Driver’s License & Vehicle: Valid driver’s license and reliable vehicle for travel between office and client locations as needed.
- Strong Communication Skills: Effective communicator with clients, caregivers, and the care team, able to handle inquiries and escalate issues appropriately.
- Organizational Skills: Highly organized, with the ability to manage multiple responsibilities, including attendance tracking and training administration.
- Team Player: Collaborative and adaptable, with a willingness to support other roles and step into the field as needed.
- Technical Literacy: Proficient in Microsoft Office and electronic medical record systems, with a quick aptitude for learning new software.
- Certification: Must have a clear vulnerable sector check and hold current CPR and First Aid certifications.
We are committed to supporting the growth of our team by prioritizing internal candidates, while remaining open to hiring externally if required. The hourly rate for this role is an anticipated rate and can be further discussed based on the candidate. This role will also participate in our shared benefits plan.
Job Type: Full-time
Pay: $21.00-$23.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Extended health care
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- How many years of administration experience do you have within a home care or health care environment?
Experience:
- Home care: 5 years (required)
- Administrative experience: 1 year (required)
Licence/Certification:
- First Aid Certification (required)
- Driving Licence (required)
Work Location: In person
Application deadline: 2024-11-22
Expected start date: 2024-12-02
