At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let's create unforgettable experiences together!
JOB SUMMARY:
As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Jasper Inn & Suites, our Guest Service Team wears most of the hats of a traditional hotel - from reservations specialist to activities director; we do it all.
JOB RESPONSIBILITIES:
- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate very effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Manage reservations made by phone, email and through OTA's;
- Represent the culture of Jasper Inn & Suites and build repeat guests;
- Perform other related duties as required by management;
QUALIFICATIONS:
You are a team player who is excited to create a great experience for the guests Jasper Inn & Suites! You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:
- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional.
REQUIREMENTS:
- Ability to work efficiently with minimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting is preferred.
WHO WE ARE:
- Jasper Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
WHAT WE OFFER:
- A great work environment with opportunities for development and career advancement within Jasper Inn & Suites and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available
Apply now and be part of our exciting journey!
Pay: $17.00-$19.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
Experience:
- Hotel Front Desk: 1 year (preferred)
Work Location: In person
