We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
If you want to be rewarded for individual performance and contributions, Great-West Life offers you the opportunity to begin an enriching and challenging career with our claims examiner team. You will be supported and rewarded for achieving clear individual and team objectives.
As a part of our team, you will have the opportunity to support Great-West Life’s business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members. You will make payment decisions, and work to ensure your performance targets are met. You will respond to insurance benefit walk-in and phone inquiries initiated by the customer. You will deliver the highest level of customer service possible, remembering the customer is the center of everything we do.
This position is a permanent full-time Monday to Friday role in our office located on Hebron Way in St. John’s, NL. Hours of operation from 8:00 a.m. – 4:00 p.m.
Great-West Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives. As well, an employee recognition program rewards exceptional performance. In addition to salary, annual bonus, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.
Provide a high level of customer service when responding to client walk-in and phone inquiries about insurance benefits.
Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts.
Conduct telephone calls to health and dental service providers for incomplete claims information.
Make accurate payment decisions according to adjudication guidelines.
Living our values of Customer View; Integrity; Partnership; and Communities.
Qualifications and Competencies:
Customer Service Focused, previous customer service experience is an asset.
Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy.
Well developed analytical skills.
Must have excellent written and verbal communication skills.
Proven organizational skills.
Candidate must be able to work in a team environment as well as work independently with minimal supervision.
Reliable team member with good attendance.
Ability to excel within a Purpose/Vision driven environment.
Candidate must be willing to consent to a criminal background check.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.