Company Description
American & Efird (A&E) is a world-leading manufacture of industrial sewing threads, embroidery threads, and technical textiles, with a global presence spanning Asia, Europe, and the Americas.
Overview
We are seeking a dynamic and motivated Sales Representative to join our team. This role involves engaging with customers, demonstrating products, and driving sales across various retail and technology environments. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. Multilingual abilities and technical sales experience are highly valued to enhance customer interactions and expand our market reach.
Duties
- Engage with customers to understand their needs and recommend suitable products or services
- Conduct product demonstrations to showcase features and benefits effectively
- Assist customers with product selection, upselling, and cross-selling to maximize sales opportunities
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction
- Utilize strong communication skills to build rapport with diverse clientele
- Manage time effectively to meet sales targets and complete daily responsibilities
- Uphold professional phone etiquette when interacting with customers over the phone or via digital channels
Requirements
- Proven experience in retail sales, merchandising, or technology sales preferred
- Bilingual or multilingual skills are a plus for serving diverse customer bases
- Strong communication and interpersonal skills with excellent phone etiquette
- Ability to perform product demos confidently and educate customers about features and benefits
- Organizational skills to manage multiple tasks efficiently in a fast-paced environment
- Customer service-oriented mindset with a friendly and professional demeanor
- Time management skills to prioritize tasks effectively throughout work day
- Self-motivated, results-driven, and capable of working independently and in a hybrid work environment
- Knowledge of the textile and industrial thread industries is a plus
- Experience with CRM tools and proficiency with common business software such as Microsoft office
- Must have vehicle and a valid driver's license
- Previous experience in upselling techniques and sales strategies is advantageous
- This position offers an engaging work environment where your skills can directly impact customer satisfaction and business growth. We value proactive individuals who are eager to learn, adaptable, and committed to delivering exceptional service.
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Designated paid holidays
Education:
- Secondary School (required)
Experience:
- Direct sales: 5 years (preferred)
Language:
Licence/Certification:
- Driving Licence (required)
Location:
- Greater Toronto Area, ON (preferred)
Willingness to travel:
Work Location: On the road
