Pro Shop Attendant
Napanee Golf and Country Club
Greater Napanee, ON

The operation of the Pro Shop at Napanee Golf and Country Club should be a smooth and efficient experience for our members and guests. Professionalism to the highest degree will be expected. Our goal is to create an environment that equates to a phenomenal golf experience. The Pro Shop attendants primary role is to ensure satisfaction to all customers by providing a safe, clean, efficient and ultra friendly facility.

Job Description:

Responsibilities of the Pro Shop attendant include but are not limited to retail sales, merchandising, collection of green fees and membership fees, and other charges of golf related activities. You will report to the club manager. The needs of our members and guests as well as the daily operations of the retail shop are your responsibility. We are looking for knowledgeable, mature friendly personal individuals to ensure a memorable and satisfactory experience. Work shifts will include mornings, weekdays, evenings, weekends and holidays as scheduled.

Responsibilities and duties:

-Retail sales and profitability

-Collection of fees for the golf course services

-Maintain a clean and organized retail shop

-Answer phones, direct calls and take reservations as needed

-Update Golf Course information on Facebook page, website, and other accounts to help drive customer awareness

-Daily reports and cash procedures as outlined in your training

-Inputting emails, preparing cart signs, tournament preparations, etc.

-Attend Pro Shop / Golf course staff meetings as required

-Bring out golf carts from storage shed in the morning or throughout the day as needed and wash, dry and put away golf carts at the end of each evening shift

-Consistently offer professional, engaging and friendly service

-Attractively display and pro actively sell merchandise and services

-Monitor pace of play on course and address as needed

-Communicate necessary information to guests regarding their round

-Follow all safety and sanitation procedures

Qualifications:

-Reasonable understanding of the game of golf

-Previous retail experience

-Working knowledge of various computer software including POS systems, MS office, Facebook, Twitter, etc)

-Perform daily cash out procedures, reconcile payments, bank deposits, sell and redeem Gift cards

-Help with concession ordering, inventory, rotating stock, loading and unloading orders (packages up to 20 kilograms)

-Excellent communication and organizational skills

-Strong interpersonal and problem solving abilities

-Highly responsible and reliable

-Ability to work under pressure in a fast paced environment

-Ability to work cohesively with fellow colleagues as part of a team with minimal supervision

-Able to focus on guest needs remaining calm and courteous at all times

-Maintain clubhouse cleanliness in the public areas, back of house areas and washroom facilities throughout each shift.

-Some light manual labour and janitorial duties such as cleaning in the concession and equipment, washing floors, cleaning washrooms and vacuuming is required

-Previous customer service experience and experience working with POS (point of sale) software is considered an asset

-Smart Serve certification will be considered an asset

-A Police check will be required by the applicant prior to hiring

Job Type: Contract

Salary: $14.00 to $16.00 /hour

Experience:

  • retail: 1 year (Preferred)