As an industry leading corrugated product manufacturer, we at Independent Corrugator Inc. (ICI) are committed to supplying structurally and aesthetically appealing corrugated material within a quick time frame. We are an ever growing and ever-changing company currently seeking a highly motivated Customer Service Representative (CSR) to join our team!
Essential Duties and Responsibilities:
- Function as a customer liaison with Independent Corrugator’s Production, Shipping, Accounting and Sales teams.
- Provide Customers with Quotations for Corrugated Material using company ‘Flute’ software.
- Set up Customer Profiles to enable quoting and Order Entry.
- Enter orders from customers emailed Purchase orders and email back their Order Confirmations.
- When working remotely email copies of Order Confirmations and Customer Purchase Orders to Independent for printing and Double Checks.
- Provide clients with relevant product information and advise them of our Production Limitations. Refer customers to Sales Reps when needed.
- Update Docket information with relevant product descriptions, pricing, and shipping details.
- Obtain shipping costs from carriers and blend into our selling price when necessary.
- Expedite order deliveries when needed with Production and Shipping Departments.
- Notify clients of upcoming pricing/product/operational changes and/or limitations.
- Focus on responding to Assigned Customer List in a Pleasant and Professional Manner.
- Advise other members of Sales Service team if Customer Workload Sharing is required due to either too much or not enough work.
- Order Ink Drawdowns for clients and expedite completion to a satisfactory colour match.
- Approve Colours or obtain second opinion (if required) when accepting or rejecting the quality match of a drawdown.
- Arrange and expedite delivery of drawdowns to clients.
- Create/Maintain/Update storage files and/or file drawdowns for customer/production access to facilitate order processing.
- Obtain Ink costs from suppliers and quote customers.
- Update ‘Flute’ Software Database with ink costs and ink formulas.
- Continually expand your knowledge and keep up to date about our Processes, Products, Papers, and Coatings.
Education and/or Experience:
- Highschool diploma
- Corrugate experience is an asset
Required Skills and Abilities:
- Typing and computer literacy
- Proficient in oral and written communication
- Bilingual English/French is an asset
Work Environment:
- Office environment, photocopiers, printers, etc.
- Hybrid 2-3 days in office after 1 year
Working Relationships:
- Sales Representatives 90%
- Shipping 5%
- Scheduling 5%
Independent Corrugated Inc. (ICI) is committed to equal opportunity employment. Accommodations are available upon request from people with disabilities during the recruitment and selection process. We thank all applicants, however, only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- What is your desired salary for this role?
Work Location: In person
