Servus's Senior Operations Analysts are responsible for the analysis and reporting of timely, informative, and actionable performance results to credit union managers and sales staff. They work directly with all levels of the Wealth, Retail Banking and Business Banking departments and have regular interactions with many areas of the credit union including human resources, financial performance, accounting, and IT. They contribute to the organization by providing meaningful performance, compensation, and profitably information to managers to support operational decisions. In addition, the Senior Operations Analysts support strategic decisions and material initiatives by providing critical performance and profitability analysis and recommendations to senior management. They have broad independence to develop analysis and reporting, under the general direction of the senior management team. The Senior Operations Analyst is responsible for the coordination and oversight of work done by other department staff.
They have the determination to foster a culture of continuous improvement allows Servus to continue to grow and improve the way they shape member financial fitness.
Can you learn quick and adapt to ever-changing environments?
Are you able to understand all sides of a situation prior to determining a solution?
Do you motivate, inspire and support others to achieve results?
Are you a collaborative team player that thrives working with others?
Servus is a diverse and inclusive organization in every way which makes us strong, flexible and adaptable. We have created an environment where employees can thrive, succeed and grow. Sound like the perfect fit? Then apply today!
ESSENTIAL REQUIREMENTS FOR THIS POSITION
A minimum of 5 years experience in a Business Analyst role with demonstrated ability to apply business analysis techniques to increasingly complex projects or initiatives.
Experience working with large amounts of data to generate multiple business outputs
Proven effectiveness in facilitation of senior and/or cross-functional groups.
Excellent knowledge of Microsoft Office
Advanced Microsoft Excel proficiency
Experience with Microsoft Power BI, SQL and VBA an asset
Financial sector experience preferably in Wealth Management is considered a strong asset.
Education / Training:
Post secondary education
Formal training with Microsoft Excel
Business writing and presentation skills
SQL an asset
Licenses / Certificates:
Excel Expert Certificate
Wealth industry designations (i.e. Canadian Securities Course, Certified Financial Planning designation, Chartered Financial Analyst, etc.) are encouraged.
The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.