Location:
This full-time position is based at Elmwood Home Hardware, 257 Elmwood Drive, Moncton, NB.
Job Description:
We are looking for a hands-on, customer-focused Assistant Store Manager – Hardware to support the day-to-day operations of our busy retail environment. This role is ideal for a natural leader who thrives on the sales floor, enjoys coaching a team, and has a passion for hardware, tools, and home improvement projects.
As the Assistant Manager, you will play a key role in driving sales, maintaining high merchandising standards, and delivering an exceptional customer experience. You will lead by example, support team development, and act as Manager-on-Duty in the absence of the Store Manager.
Responsibilities:
Leadership & Team Development
· Provide daily leadership, coaching, and direction to store team members.
· Support recruitment, onboarding, and training of new employees.
· Assist in scheduling to ensure optimal floor coverage and customer service.
· Foster a positive, engaged, and accountable team environment.
· Address employee concerns, recognize performance, and manage discipline when required.
Operations & Store Performance
· Act as Manager-on-Duty in the absence of the Store Manager.
· Support the achievement of sales targets, margins, and overall store profitability.
· Monitor daily operations and proactively address challenges.
· Ensure store equipment, systems, and facilities are maintained and fully operational.
· Promote a safe work environment and ensure compliance with all safety standards.
Merchandising & Inventory
· Execute and maintain strong merchandising standards within the hardware department.
· Ensure shelves, endcaps, and promotional displays are fully stocked, organized, and visually appealing.
· Monitor inventory levels and communicate replenishment needs.
· Support pricing accuracy and inventory control processes.
Customer Experience
· Lead from the floor—actively engaging customers and supporting the team during peak periods.
· Provide knowledgeable advice on hardware products, tools, and home improvement solutions.
· Resolve customer concerns professionally and efficiently.
· Set the standard for service excellence and sales-driven interactions.
· Communication & Continuous Improvement
· Act as a key link between management and staff, ensuring clear and consistent communication.
· Identify opportunities to improve operations, customer experience, and team performance.
· Contribute ideas for promotions, store events, and traffic-driving initiatives.
Skills and Qualifications:
· Proven leadership ability with a hands-on, team-first approach.
· Strong communication and interpersonal skills.
· Ability to multitask and perform in a fast-paced retail environment.
· Flexible availability (days, evenings, weekends, and holidays).
· High school diploma or equivalent required.
· 2–3 years of retail experience; hardware or home improvement experience is a strong asset.
· Solid understanding of merchandising and sales principles.
· Comfortable using POS systems and retail technology.
· Bilingualism (French/English) is considered an asset.
· Ability to lift up to 50 lbs and remain active on the sales floor for extended periods
Working relationships:
· Reports directly to the Store Manager.
About Elmwood Group:
For over 50 years, the Elmwood Group has proudly served Southeast New Brunswick with eight retail locations, offering unparalleled expert advice, product selection, and support. Our locations include:
· 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, and Tediche
· 1 Home Building Centre – Grande-Digue
· Home Furniture & Lighting showroom boutique
· Elmwood Manufacturing (Interior doors & finishes)
Our mission is to continuously grow by being the highest-value provider to our customers, delivering solutions through an outstanding customer experience.
We are guided by our core values of integrity, teamwork, accountability, adaptability, and empowerment.
We are guided by our core values of integrity, teamwork, accountability, adaptability, and empowerment.
Diversity and Accommodation:
We are an equal-opportunity employer and welcome applications from all qualified candidates. We will accommodate the needs of candidates during the hiring process in accordance with the Human Rights Code.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Application question(s):
- Are you currently in the Greater Moncton Area?
Experience:
- management: 2 years (required)
Language:
- both Canadian languages (English and French) (required)
Work Location: In person
